Just to be clear, I was only exposed to the Call Centre. I have worked in Call Centres before, across various fields, so am experienced enough to say that LMS Call Centre is by far the worst.
The facilities are terrible - so much so that the "kitchen" does not have cups nor cutlery. It takes more than a sink to make a kitchen. The bathrooms are rarely cleaned. The ventilation system is noisy and does not work. Nice building on the outside - I can only assume that LMS rent their floor on the cheap.
The atmosphere/mood is hostile. There are some good people working there, and you'd never know because there is ZERO interaction - even among your own team. It was by accident, bumping into colleagues outside the building, that I got to know some of them.
You are expected to log on 10-15 minutes before your shift starts, however cannot leave until they have sounded a bell. And that usually comes five minutes after your shift is done.
Rosters are announced daily on a regular basis, because of "operational requirements". This is BS - The management team know nothing about running an operation - and whilst floating around doing nothing, they are constantly chased to be asked "what time am I starting tomorrow?" I get that assignments come up last minute - however there is still ways to plan your ops for this.
Lunch breaks are announced as close to 11 as possible, and often despite starting at 9AM, you are required to go on a lunch break at 11. Again, operationally this can be dealt with better.
The turnover is the worst that I have seen at any call centre, and this is primarily because of the management and their limitations.
The management in place needs to go. They are all out of their depth, and have no idea how to handle people. They are not approachable, not helpful and no clue on how to drive results.
Which leads me to my last point - the objective of the call centre is to provide customer service - to handle the issue as effectively and efficiently as possible. That is not the case at LMS - they have no interest in the end customer. The user of the various "services" offered.
They are stats focused - meaning that as long as their targets are kept - they are not interested in resolving issues the customer facees. They also have rather high "admin" fees on just about everything - when cost of the actual "service" is no where near what they ask. There were also too many "missing statements/docs" in the mail for it to be coincidental.
Overall - this is the type of company I do not want to work for - hence leaving. Immoral, unethical, no management or guidance.
LMS is not worth the time, money or your well being.
