The lesson content often felt substandard, and at times, the material was inappropriate or even insulting to students—for example, grading students on how much of a "people pleaser" they were. Unfortunately, the teacher’s ratings were closely tied to student feedback on this poor material, unfairly penalizing teachers when the real issue lay in content quality.
Additionally, the company’s approach to scheduling and leave management is excessively rigid and overly punitive. I was let go because of a minor error when inputting leave dates into their complicated online system, which is neither intuitive nor functional enough to avoid simple mistakes. There was also a severe lack of communication; despite being off, I would have gladly taught classes if properly informed, but no one from the center reached out. The financial penalties for missed classes are disproportionate and have significantly affected my salary in the past.
The workload is exceptionally high, requiring extensive reports after each session, making it nearly impossible to manage without the aid of AI. Combined with the relatively low pay, the workload quickly becomes unreasonable. Communication, especially from management staff like Toni via Skype, was unsupportive and lacked empathy when honest mistakes occurred.
Ironically, the company’s lessons often focus on topics like job security and crisis management—lessons they themselves seem unable to practice. The staff turnover appears high, reflecting an unsustainable business model and management style where employees are treated as mere numbers rather than valued individuals.
In conclusion, while initially appealing due to certain compensation practices, the company's poor management, unfair assessment system, inadequate support, and harsh penalties ultimately create a highly stressful and unsustainable work environment.