Pros
The agents at Living Room are some of the best in the business. Courteous, generous, and it was a joy to serve them every day. The team I worked directly within was supportive and capable, and always went the extra mile to make sure everyone was supported in their workloads.
Cons
In the end it came down to a lack of accountability for management to create solutions for disturbances within the company. A lack of formal reviews, inconsistent feedback of performance, and a very high turnover of coworkers made it feel like it was impossible to have a grasp on what constitutes a "job well done." If issues arose, there were very little options for accountability, and management was unresponsive or downright dismissive of feedback. No HR resources for staff, and it seemed that managers were not actually given the autonomy to take care of their people. The feeling of being "overwhelmed" is considered an accepted normal, and the company benefit of unlimited PTO was often used as an excuse to not give wage increases. A convoluted and inconsistent bonus structure created confusion and the policies around performance-based, time-based, or cost-of-living wage reassessments are infrequent and not guaranteed. The turnover for the Membership Services Coordinator position is astounding. In two years, the position was filled by over a dozen different people, only two of which currently remain. There are 4 offices and one employee of this position in each office.