London Underground Reviews | Glassdoor.com.au

London Underground Reviews

Updated 30 June 2018
106 reviews

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3.7
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London Underground Commissioner Mike Brown
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56 Ratings

106 Employee Reviews

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Pros
  • "great place, laid back, lots of different people to work with, lots of cut aways, free travel, lots of annual leave to play with" (in 20 reviews)

  • "Depending on department/location, annual leave entitlement is available" (in 7 reviews)

Cons
  • "the shift work is tough, also some customers can be a complete nightmare" (in 14 reviews)

  • "You become a hate figure every time there is a strike and have frequent abuse from customers" (in 4 reviews)

More Pros and Cons

  1. "LUL"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Excellent project team, collaborative, respectful and allows high level of flexibility

    Cons

    Still suffers from government sector red tape preventing employees from working at optimum output.

    Advice to Management

    Continue to evolve the company to maximise revenue into reinvestment works.


  2. "fun"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at London Underground full-time

    Pros

    unique opportunities to learn grow and deliver

    Cons

    temperatures and shifts can fluctuate and are difficult to deal with

  3. "Customer Service Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in City of Westminster, England (UK)
    Current Employee - Anonymous Employee in City of Westminster, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at London Underground full-time (More than 10 years)

    Pros

    Pay, pension, free travel, holidays.

    Cons

    An organisation which has various forms of discrimination from top level board to those at bottom levels.

    Real lack of intelligence within the organisation, structural forms of racial discrimination at all levels. Those who apply for positions are judged against there backgrounds i.e. gay/lesbian, male/female, religion etc etc.

    At present many jobs being given to females, whilst at the same time it's overtly discriminatory to females it can even make females feel uncomfortable as in some recruitment batches there are mainly females if not 100 percent females. Also at the moment they have lack of females in senior positions again to level out they will put those females in those positions over males at present.

    Once again to reiterate jobs are dished out based upon your background not your skills/abilities etc.

    Also when it comes to reward and recognition there is so much clear cut discrimination amongst staff that it almost appears like everyday norm. Those of ethnic backgrounds are given lower rewards/recognition than those of white background.

    Tbh most organisations outside of TFL also have similar issues perhaps not as obviously clear as within TFL, London Underground.

    You will see many people of different backgrounds go upto certain levels and no further attainment.

    Within this organisation is ingrained social/racial division amongst it's own groups of different people.

    Most contracts awarded to maintenance firms are given to external private firms. These firms have been known to be taking large amounts of cash for work which is of sub standard work, for example to maintain assets to ensure they operate etc.

    For example on stations at present they are repairing items such as wood with Cement. How does this end up in wood? To really take the mick they now use this Cement in gutters etc. Well at least I guess someone got paid to carry out this work? At the same time this same fault can then be re opened under another fault to be raised after a few days so they can be further subsequent visits and repairs raised. Hence further money to be paid to external firm for the same initial fault. At least it's good to know Mike Brown was paid his bonus, or was it the one that he supposedly refused but then decided to give himself?

    It's also good to know that these external firms get paid large amounts of money for contracts by those senior level managers for millions of pounds. Perhaps that could explain why certain faults require approximately 4 visits so that when renewal comes for the maintenance contract we can then be charged 4 times the initial maintenance price.

    If your bonus was restructured those of junior levels would have received a marginal increase to meet inflation. All those people at board level who have taken a bonus, if only they could feel and see what those on lower levels receive perhaps there would be just enough in that pot to give everyone an increase to assist with inflation but still not enough to assist them with purchasing a property in London, nonetheless at least they managed to sort themselves out.

    When it comes to those in the unions, great work achieved for paying them through the back door to facilitate the organisation in corrupt practices, thanks to yourselves Unions are now completely finished and buried.

    Bob Crow, he was seen as a threat to the organisation hence his mystery death. If only they could have seen through items such as staff pay that they could have realised that he was an invaluable asset to the organisation not a threat. Probably like myself.

    This organisation is a lifeline to the billions of Londoners, yes people at top level board do not realise this importance, but this city relies heavily upon this system. It's an essential service which needs people to understand the system better in order to ensure value for money for contracts for maintenance, assets, etc, etc. Also tourism has now increased to the extent that it requires excellent staff to assist tourists to explore this city.

    New staff are being bought in on lower contracts in order to gain efficiency but this is peanut savings in comparison to the savings which can be made through contract renewals for maintenance and bonuses paid to board level directors.

    Advice to Management

    Let go off senior board members quickly and efficiently. Look to see people of different backgrounds and abilities to ensure more operational efficiency and further reductions.

    The public should know the scandals taking place in the Underground. It will be uncovered at some point those who are responsible should be held fully accountable.

    These disclosures will be coming to light along with poor practice in other departments.


  4. "Huge company, loads of different areas to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA1 - Customer Service Associate in London, England (UK)
    Current Employee - CSA1 - Customer Service Associate in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at London Underground full-time (More than 3 years)

    Pros

    Free travel for you and a nominee, discounted health plans and benefit schemes.

    Cons

    Shift work and long weeks.


  5. "The job from hell"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    The money the only good thing.

    Cons

    Bullies and lack of respect for other cultures and self centred management

    Advice to Management

    Needs a complete overall of some of the management.


  6. "A former PCV BUS DRIVER WITH TFL"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Communicate well ,helpful, friendly,industrious ,12yrs.experience as driver dealing with passengers. Flexible with shift work.Healthy and fit.

    Cons

    Giving full satisfaction to passengers , offering a helping hand to vunerable & disable passengers. Good quality of service to all.

    Advice to Management

    To continue to train staff and develop their skills to be very professional and to support them.Also to involve staff in taking decisions that concern their job descriptions.


  7. Helpful (1)

    "Customer Service Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSS
    Current Employee - CSS
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at London Underground part-time

    Pros

    Free travel, pension, pay is competitive for shift work role, holidays

    Cons

    Glass ceilings in place for different people of different backgrounds. An organisation which discriminates people of different backgrounds to fill jobs. Once set numbers of different diverse backgrounds in that's it no more of that particular group required. Fact if you are White Male job opportunities are twice as easy as well once in applying for promotion is also easier as you are twice as likely to gain promotion even there own diversity report on equality and diversity also states this for 2020. Also once in reward and recognition is not recognised on an equal and fair basis. Those of white background are acknowledged for reward and recognition much easier than those of black, Asian and ethnic minorities. Also when given reward and recognition those of white background always are given higher levels of attainment than those of ethnic minorities as well as rewarded higher.

    Advice to Management

    Top board level managers keep insisting that they are trying to produce next generation of board level managers at Chief Executive level, however no real routes to entry and no real access routes for those of ethnic minority groups. People face glass ceilings in this company due to backgrounds, gender, disability, ethnicity, etc etc.

  8. "Power and Electrical Engineering Support Co-ordinator"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Approves of CEO

    I worked at London Underground full-time

    Pros

    Great opportunities to expand skills, knowledge and become much more health and safety aware! From my personal experience, work place was pleasant, fair, balanced, organized and social.

    Cons

    Security needs to be improved. The wellbeing of staff and passengers is of most importance.

    Advice to Management

    Allocate more resources to security, including cctv, entry site point checks, as well as overall passenger safety.


  9. "Mr"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - London in London, England (UK)
    Former Employee - London in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at London Underground full-time (More than 10 years)

    Pros

    To be in contact with the customer and service providers

    Cons

    Been social and flexible

    Advice to Management

    Understanding and cooperative


  10. Helpful (2)

    "Very political company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at London Underground full-time

    Pros

    Diverse business routes so you can get job moves within the company.

    Cons

    Political environment. Loads of processes that are useful but sometimes not followed. Red tape. Lean processes need to be employed. Averse to change

    Advice to Management

    Six sigma would help to challenge the ways of working. Get rid of the dinosaurs


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