London Underground Reviews | Glassdoor.com.au

London Underground Reviews

Updated 31 August 2018
110 reviews

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3.7
StarStarStarStarStar
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Approve of CEO
London Underground Commissioner Mike Brown
Mike Brown
57 Ratings

110 Employee Reviews

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Pros
  • "great place, laid back, lots of different people to work with, lots of cut aways, free travel, lots of annual leave to play with" (in 20 reviews)

  • "Depending on department/location, annual leave entitlement is available" (in 7 reviews)

Cons
  • "the shift work is tough, also some customers can be a complete nightmare" (in 14 reviews)

  • "Lots of standing in the cold, abuse from customers" (in 4 reviews)

More Pros and Cons

  1. "LUL"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Excellent project team, collaborative, respectful and allows high level of flexibility

    Cons

    Still suffers from government sector red tape preventing employees from working at optimum output.

    Advice to Management

    Continue to evolve the company to maximise revenue into reinvestment works.


  2. "Grade 1 Administrator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)

    I worked at London Underground full-time (More than 3 years)

    Pros

    Loved my Job very much.

    Cons

    No real complaints. Good company.

    Advice to Management

    They run a good ship with good people! Not the easiest company to get into. Definetly worth it if you get Lucky.

  3. "Station Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Station Manager in Euston, England (UK)
    Former Employee - Station Manager in Euston, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at London Underground full-time (More than 8 years)

    Pros

    Staff privilege
    Good salary
    investor in people

    Cons

    Unsocial hours work
    Staff assault
    No work life balance

    Advice to Management

    To review work frame of agreement
    To reduce the the shift work


  4. "London Underground"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at London Underground part-time

    Pros

    Great company, great benefits and great staff.

    Cons

    I don't think there are any downsides to working for LU.


  5. "London Underground review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in London, England (UK)
    Current Employee - Project Manager in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at London Underground full-time (More than a year)

    Pros

    Good pension which offers a high return

    Cons

    Work does not have much engineering


  6. "fun"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at London Underground full-time

    Pros

    unique opportunities to learn grow and deliver

    Cons

    temperatures and shifts can fluctuate and are difficult to deal with


  7. Helpful (1)

    "Customer Service Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in City of Westminster, England (UK)
    Current Employee - Anonymous Employee in City of Westminster, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at London Underground full-time (More than 10 years)

    Pros

    Pay, pension, free travel, holidays.

    Cons

    An organisation which has various forms of discrimination from top level board to those at bottom levels.

    Real lack of intelligence within the organisation, structural forms of racial discrimination at all levels. Those who apply for positions are judged against there backgrounds i.e. gay/lesbian, male/female, religion etc etc.

    At present many jobs being given to females, whilst at the same time it's overtly discriminatory to females it can even make females feel uncomfortable as in some recruitment batches there are mainly females if not 100 percent females. Also at the moment they have lack of females in senior positions again to level out they will put those females in those positions over males at present.

    Once again to reiterate jobs are dished out based upon your background not your skills/abilities etc.

    Also when it comes to reward and recognition there is so much clear cut discrimination amongst staff that it almost appears like everyday norm. Those of ethnic backgrounds are given lower rewards/recognition than those of white background.

    Tbh most organisations outside of TFL also have similar issues perhaps not as obviously clear as within TFL, London Underground.

    You will see many people of different backgrounds go upto certain levels and no further attainment.

    Within this organisation is ingrained social/racial division amongst it's own groups of different people.

    Most contracts awarded to maintenance firms are given to external private firms. These firms have been known to be taking large amounts of cash for work which is of sub standard work, for example to maintain assets to ensure they operate etc.

    For example on stations at present they are repairing items such as wood with Cement. How does this end up in wood? To really take the mick they now use this Cement in gutters etc. Well at least I guess someone got paid to carry out this work? At the same time this same fault can then be re opened under another fault to be raised after a few days so they can be further subsequent visits and repairs raised. Hence further money to be paid to external firm for the same initial fault. At least it's good to know Mike Brown was paid his bonus, or was it the one that he supposedly refused but then decided to give himself?

    It's also good to know that these external firms get paid large amounts of money for contracts by those senior level managers for millions of pounds. Perhaps that could explain why certain faults require approximately 4 visits so that when renewal comes for the maintenance contract we can then be charged 4 times the initial maintenance price.

    If your bonus was restructured those of junior levels would have received a marginal increase to meet inflation. All those people at board level who have taken a bonus, if only they could feel and see what those on lower levels receive perhaps there would be just enough in that pot to give everyone an increase to assist with inflation but still not enough to assist them with purchasing a property in London, nonetheless at least they managed to sort themselves out.

    When it comes to those in the unions, great work achieved for paying them through the back door to facilitate the organisation in corrupt practices, thanks to yourselves Unions are now completely finished and buried.

    Bob Crow, he was seen as a threat to the organisation hence his mystery death. If only they could have seen through items such as staff pay that they could have realised that he was an invaluable asset to the organisation not a threat. Probably like myself.

    This organisation is a lifeline to the billions of Londoners, yes people at top level board do not realise this importance, but this city relies heavily upon this system. It's an essential service which needs people to understand the system better in order to ensure value for money for contracts for maintenance, assets, etc, etc. Also tourism has now increased to the extent that it requires excellent staff to assist tourists to explore this city.

    New staff are being bought in on lower contracts in order to gain efficiency but this is peanut savings in comparison to the savings which can be made through contract renewals for maintenance and bonuses paid to board level directors.

    Advice to Management

    Let go off senior board members quickly and efficiently. Look to see people of different backgrounds and abilities to ensure more operational efficiency and further reductions.

    The public should know the scandals taking place in the Underground. It will be uncovered at some point those who are responsible should be held fully accountable.

    These disclosures will be coming to light along with poor practice in other departments.

  8. "Huge company, loads of different areas to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA1 - Customer Service Associate in London, England (UK)
    Current Employee - CSA1 - Customer Service Associate in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at London Underground full-time (More than 3 years)

    Pros

    Free travel for you and a nominee, discounted health plans and benefit schemes.

    Cons

    Shift work and long weeks.


  9. "The job from hell"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    The money the only good thing.

    Cons

    Bullies and lack of respect for other cultures and self centred management

    Advice to Management

    Needs a complete overall of some of the management.


  10. "A former PCV BUS DRIVER WITH TFL"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Communicate well ,helpful, friendly,industrious ,12yrs.experience as driver dealing with passengers. Flexible with shift work.Healthy and fit.

    Cons

    Giving full satisfaction to passengers , offering a helping hand to vunerable & disable passengers. Good quality of service to all.

    Advice to Management

    To continue to train staff and develop their skills to be very professional and to support them.Also to involve staff in taking decisions that concern their job descriptions.


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