Lookers Reviews

2.7

29% would recommend to a friend

(734 total reviews)
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Alex Smith

9% approve of CEO

24% positive business outlook

Lookers has an employee rating of 2.7 out of 5 stars, based on 734 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Lookers employee rating is 24% below average for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

734 reviews
1.0
18 Sept 2025

Awful

Recommend
CEO approval
Business outlook

Pros

None. Staff treated terribly and no help from management.

Cons

No receptionist so customers have no idea where to go and regularly complain about it. Staff facilities are filthy and run down. The kitchen is literally a broom cupboard with just a sink, fridge and kettle. The walls have holes in and are dirty. Nowhere decent to sit to have your break. Sales staff don't want to deal with customers and expect service to do it.

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Lookers Response
8mo
We’re very sorry to hear about your negative experience during your time with us. It’s never our intention for any team member to feel unsupported or dissatisfied in their role. We take your feedback about workplace conditions and team dynamics seriously, and we’re currently reviewing these areas to identify where improvements can be made.
1.0
30 May 2018

Not as picture perfect

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There are some great colleagues and teams left at Lookers

Cons

Don’t believe all of the picture perfect reviews on Glassdoor. They are largely manufactured by HR pushing people to the site following training and induction courses, when they have barely joined the business and can’t give a balanced view. This is how the company achieved 200 positive reviews and a „great company to work for accolade“. The same HR team completely ignores the stance and feedback of about 2,000 colleagues leaving the business each year due to low morale, poor job satisfaction, disengaged senior team and lots of redundancies. Like in most companies it’s not all bad and neither is it as good as portrayed here. If you want more balanced feedback, check out the company reviews on indeed.

1.0
12 June 2018

No leadership

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good divisional performance and growth

Cons

No leadership. Company is run by people determined to turn Lookers into another DFS with no understanding of motor industry and no regard for inherent culture at Lookers. Just mindlessly copying processes and ideas from previous employer with empty slogans about becoming noticeably better. No delivery on any projects: poor recruitmemt, disasterous redundancies, children in need sponsorship which became a massive distraction and customer ratings that provide no real insights.

Viewing 1 - 3 of 734 Reviews

Glassdoor has 751 Lookers reviews submitted anonymously by Lookers employees. Read employee reviews and ratings on Glassdoor to decide if Lookers is right for you.