The biggest issue was the constant revolving door in the CSO role. So much turnover created considerable instability and made it impossible to have a consistent direction.
It felt like leadership was making decisions based on personal connections rather than on who was most qualified. This was especially true for the CSO position, and it led to a noticeable drop in morale and, frankly, performance. Our clients could tell.
The company's strategy shifted dramatically, moving from a multi-vendor approach to focusing on just one. It felt like we were abandoning valuable opportunities.
There was a really unfortunate pattern of kind people abruptly leaving the company. This created a feeling of distrust and made everyone wonder who would be next to vanish.
Love is just a name.