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      LoyaltyLion

      Engaged employer

      LoyaltyLion Reviews

      4.0

      74% would recommend to a friend

      (66 total reviews)

      Charlie Casey

      83% approve of CEO

      66% positive business outlook

      Ratings by category

      4.1

      Culture and values

      4.1

      Work/Life balance

      4.0

      Career opportunities

      3.8

      Diversity and inclusion

      3.8

      Senior management

      3.7

      Compensation and benefits

      LoyaltyLion has an employee rating of 4.0 out of 5 stars, based on 66 company reviews on Glassdoor which indicates that most employees have a good working experience there. The LoyaltyLion employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      66 reviews
      1.0
      6 Feb 2023

      Depressing.

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Thank you for making me so incredibly depressed and anxious that I was put on medication and going to bed each night hoping that I wouldn’t wake up in the morning so I could avoid the monster that was my manager. It made me realise that life is too precious to work for awful people. Some of the people are genuinely nice though.

      Cons

      Urm… almost everything? I could create a podcast on my experience but let me sum it up briefly. If you are looking for a place where: 1. Leadership do not take any personal accountability 2. The senior leadership team value ego before team 3. Your manager deliberates over every little detail instead of actually delivering meaningful results 4. You’re absolutely annihilated when you give constructive feedback because there are too many egos - there’s opportunities to feel uncomfortable but sadly no growth This could be the perfect place for you!! Overall I won’t say too much, but LoyaltyLion is a place that crushed me internally. I’ve never worked somewhere where I spent so many hours crying between zoom calls because I was bullied by my manager. I was made to feel alone and isolated. And when I reached out for help and expressed the problem, nothing was done about it. To the people team, please do not reply to this post with some generic disingenuous reply. And that’s the tea.

      avatar
      LoyaltyLion Response
      3y
      Thank you for sharing your feedback with us. At LoyaltyLion, we value each and every one of our employees and appreciate their contributions towards our company's success. Our aim is to provide a positive and engaging work environment where all employees can grow and thrive during their time with us. As we continue to grow and learn as a company, we understand that we may not always get everything right. That is why we are actively hiring excellent management teams to lead and support our employees. We also want to address any concerns you may have regarding the People team posting positive reviews or influencing employee reviews. We want to assure you that we do not engage in such practices, and we encourage our employees to share their honest feedback with us. We take all feedback seriously, even if tough feedback can be hard to receive. We see it as a valuable learning experience that helps us improve as a company. If you have any further concerns or feedback, please do not hesitate to reach out to us directly at hello@loyaltylion.com. Thank you once again for sharing your thoughts with us. We appreciate your honesty and we will continue to move towards making improvements that benefit all our employees.
      1.0
      26 Jan 2023

      Hardly loyal

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Great employees. Don’t think I could fault any colleague in my team. So much love and ongoing support from my direct managers and team members. Huge shoutout to Dave.

      Cons

      You’d think a company that sells a loyalty program would know how important it is to retain their employees. Or more importantly, how to value them. There is irony in how little loyalty they have towards us. Bean bags and free fruit in the office? How about treating your employees like they are people and not computers. It’s not the same company I joined a year ago. We’ve been made to feel as though we cannot take AL or sick days due to us not hitting target. Reward is little when we do. To be quite honest, I feel like a cog in a machine and it saddens me to say this because when I first joined, it was a company I was proud to work for with a great culture. They say they care about us as individuals, but the only time they see us as an individual is when we miss target and get scrutinised, put under a microscope and threatened with dismissal. I’ve seen employees with proven skills and attitude (who have often been used as an example of what a great employee looks like) be dismissed, and it really saddens and feels irrational to me. If the ‘People Team’ carry on treating their employees the way they are now, it is not looking good. The only ‘People’ they seem to care about, are themselves.

      avatar
      LoyaltyLion Response
      3y
      Thank you for providing us with your feedback. We value each and every employee for their unique contribution to our company, and we want to ensure that all of our employees have the opportunity to grow and thrive during their time at LoyaltyLion. As a company, we appreciate your honesty and take all feedback seriously. We recognise that receiving tough feedback can be difficult, but we view it as a valuable learning experience that can help us continue to improve. We strive to create a positive and engaging workplace by building the best culture, working environment, and experiences for our teams. At LoyaltyLion, we understand that we may not always get everything right, particularly as we are still growing and learning. In those instances, we aim to foster an open culture where employees can come to the People Team or a member of leadership to express their concerns. This way, we can take action and improve things for all employees. We encourage you to reach out to us directly at hello@loyaltylion.com if you would like to further discuss your feedback. Once again, thank you for sharing your thoughts with us.
      1.0
      26 Jan 2023

      A tough place to work

      Sales
      Recommend
      CEO approval
      Business outlook

      Pros

      My team are great, and full of hard working individuals.

      Cons

      It’s become a tough place to work. Constant anxiety over performance, it has been suggested that holiday shouldn’t be taken in order to hit target, and or sick days. Additionally the people team have become impossible to approach, and glaze over most issues within the company as well as ignoring individuals who have genuine concerns. There is also little to no progression path at LoyaltyLion, which has lead to a lot of individuals feeling undervalued within the team. Loyaltylion offer no proper training to the team, so you’re thrown into the deep end and expected to succeed; if not, then there are consequences even though they actively hire individuals with no previous sales experience.

      avatar
      LoyaltyLion Response
      3y
      Thank you for your feedback. We appreciate your concerns and want to assure you that we value our employees and are committed to improving our culture and workplace. Our new People Team joined us recently, with the primary goal of helping to grow a stronger culture at LoyaltyLion and providing support and guidance to our team members. As a company, we understand that we may not always get it right as we continue to grow and evolve, but we are dedicated to creating an open and inclusive environment where our team members can express their feedback. We are committed to providing an exceptional loyalty platform and that starts with investing in our teams and technology to stay competitive and innovative for our customers. Please feel free to reach out to us at hello@loyaltylion.com to discuss your concerns further.
      Viewing 1 - 3 of 66 Reviews
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      ReviewsLoyaltyLion reviews

      Glassdoor has 68 LoyaltyLion reviews submitted anonymously by LoyaltyLion employees. Read employee reviews and ratings on Glassdoor to decide if LoyaltyLion is right for you.