Lumity Reviews

3.1

49% would recommend to a friend

(35 total reviews)

Tariq Hilaly

54% approve of CEO

52% positive business outlook

Lumity has an employee rating of 3.1 out of 5 stars, based on 35 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumity employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

35 reviews
1.0
26 Dec 2017

"0" stars - Unethical Company

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

-Free snacks -Weekly lunches -Zero cost for medical insurance

Cons

-Terrible leadership -Horrible communication -No chance at internal growth (They play favorites from day one. If you are not one, they will push you out) -No training AT ALL (they set you up to fail) -When trying to give leadership feedback, it gets shrugged off with no concern -Unethical business strategies (This is VERY concerning being an INSURANCE brokerage) Please do yourself a favor and do NOT consider working at Lumity. It will be the worst decision you ever make and you will either end up getting fired for no reason or quit after 3 months because you can no longer take the abuse. Oh yeah, there are a ton of blowups on the floor. You may just get yelled at in front of your coworkers for just doing your job by the management team. It's very unethical and immoral. It's not worth it. Please listen to this review because it might just save you the torment that you could face.

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Lumity Response
7y
I'm going to personally respond to this allegation because this person does not deserve the right to slander any company in this way. I am sorry this person feels the pain and injustice of being in an environment where they felt unheard or felt there was an unethical practice. That simply wasn't the case and is not the case now. To anyone reading this review, if you would like an open and honest assessment of our culture please come in and talk to myself, our CEO, or anyone on our management team directly.
1.0
24 Mar 2018

Disheartening...

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

No meaningful pros to share

Cons

Part of the excitement for working at a start-up is knowing that your late hours, hard-work, and open-mindedness may be rewarded with the chance to grow and learn at an exponential rate. However, the opportunity for growth and success in this organization is non-existent. Career growth that employees develop by trying new things and learning from their experiences is not possible at Lumity. In this job, there are only arbitrary tasks and goals. The only way to be “successful” is to be favored by someone on the leads team or to be Lumity’s “ideal employee” which is an individual that keeps their head down and suggestions to themselves. The high employee churn rate is an indication of employee dissatisfaction. Taking a look at the last 5 months, I would estimate the employee turnover to be about 25%. The leads team may attribute the high rate to people that were “bad hires” or “not able to deal with the demands of a startup” but in my time here, I don't feel that any current employee or new hire ever expected a walk-in-the-park. Most employees, including myself, were quickly disheartened after realizing your real responsibilities are tedious, counterproductive, and any proposals or recommendations to improve the day-to-day operations are promptly shut down by management.

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Lumity Response
7y
Hi there. I know you were in a function that encountered high churn. Neither clear expectations nor clear outlines were delineated for you. We have made steps to improve this over the past 12 months. We're still not there yet. Brokerage operations is complex, and it always feels unfair to early stage employees in environments in which we ask a lot in terms of domain and execution. I do want to respond to the statement you mention about the leads team not leading with exceptional service. I would argue we do lead with this mantra - to your earlier point, it may be sometimes be to the detriment of employees, especially during the Q4 busy season. We are in a highly idiosyncractic and seasonal business, handling both brokerage and IT operations. Employee suggestions to management were sometimes ignored, and sometimes taken into account. I'm not sure which team member you were, but I do apologize because being 'too busy' is not an excuse for being present and open. Be well and thank you for your feedback.
1.0
27 Dec 2017

DO NOT WORK HERE - Leadership and family wrote positive reviews

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Amazing coworkers for the most part. Unfortunately they become a shell of themselves after the torment of leadership.

Cons

As a professional coming into this organization, you are promised to have the ability and support to make a significant impact in a organizationaly inept company. After about 1 week you realize that the only impact you can make is to become a admin for inefficient and sometimes unethical practices. There are a select few who get preferential treatment as they are willing to blindly do whatever management tells them. In addition, the leadership constantly speaks negatively about customers and partners, even though they say “customer first.” The only thing they care less about than customers is their employees. Please seriously think whether you want to be miserable when considering a job offer here.

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Lumity Response
7y
1. There are no promises before you join to make a significant impact. Trust is earned, not given. If you were told this promise we will address these types of over-indexed statements with the hiring manager involved. 2. The 'select few' who get preferential treatment have stepped up, done right for the client, and earned their status at Lumity. They have 'done all the admin' if you will, because the folks who succeed here or any start up are willing to do what it takes to figure out a very opaque, frustrating, and challenging ecosystem. We bear the brunt of the pain for our clients so they don't have to. If you don't understand the pain and attribute it to Lumity itself - then we have failed to frame our core company philosophy and mission to you and for that we will take action to communicate and better ourselves. 3. This reviewer feels they were put into a job with unreasonable expectations. I completely understand. This is not a pure technology company where we just ship product. We are solution with strict SLAs - and it is our sacred responsibility to deliver for our clients so they can get their health plans on time, their benefits in order, and their healthcare taken care of. While we are not perfect, neither is the health insurance and healthcare system we have waded into chest deep. Please take a moment to understand what type of culture we ourselves have signed up to improve, and have some empathy yourself for your fellow teammates and management who have chosen to take on this mission to do it right for others. Be well.
Viewing 1 - 3 of 35 Reviews

Glassdoor has 37 Lumity reviews submitted anonymously by Lumity employees. Read employee reviews and ratings on Glassdoor to decide if Lumity is right for you.