This is not a legal job, no matter how much HR and management attempt to dress it up as one. It is a call centre. You work on a legal advice line in an entirely triage-based capacity (you are prohibited from giving any advice yourself) and conduct initial telephone interviews with personal injury clients. You are given call and sales targets to hit each day and your calls are monitored regularly to ensure they comply with scripting and call length limits. The call volume is absolutely unmanageable and you spend a lot of time being yelled at by supervisors and managers to pick up more calls.
There are no opportunities to progress your legal career within the company. In my interview I was assured I would be able to progress up within the company to be a case handler, paralegal, or even to secure a training contract. This is absolutely false. The only room for progression is to a supervisor or minor management position in the call centre.
The pay is absolutely atrocious. You are paid minimum wage to handle an entirely unmanageable workload and deal with clients who are often extremely rude. The office itself is also awful. It is dirty, dark, and an extremely uncomfortable working environment.
The management treat you like children and the staff are hideously undervalued and under-appreciated. Office morale is extremely low and there is a general consensus amongst LSCT staff that it is a school environment where the staff are the 'pupils' and the management are the 'teachers'. For example, there is a 'naughty list' you are placed on if you break any slight rules, such as checking your phone during work hours or 'talking back'. If you are seen to be too talkative, your seating plan is changed and you are moved. Also, your time is monitored in the most draconian fashion: you will be called up by your supervisor if you are even 30 seconds late returning from lunch or starting work.
Overall it is a terrible place to work with an obscene turnover rate. I worked there for less than a year and saw 30 people leave the department, which speaks for itself. They will get what work they can out of you and then recruit the next bunch of eager law or LPC graduates looking for that golden experience in a law firm. Don't be fooled. You won't get anything of the sort here.
