The company is improving
Pros
The company is much better to work for than Change Healthcare was. CHC’s CEO’s entire vision was cutting costs and most of those cuts came from the employees. Lyric is much better. Pay raises are greater than the rate of inflation instead of lower for example and benefits have improved in the last 2 years. The executives are focusing on growing the company and expanding beyond our existing products, services, and offerings. That growth opportunity is exciting. I am hoping to see the company go public in an IPO. The company is primarily remote and work-life balance is great. We get to set our working hours within reason and we have “unlimited” PTO. There are limits on it, but they are reasonable and our managers have the option of making exceptions to those limits. There are very clearly defined career paths for us. If we want to grow there are clearly defined expectations and requirements of what we need to do in order to be promoted.
Cons
Job postings advertise jobs at higher salaries than long term employees with the same job titles are being paid. Executives are allowing a division between different departments. We have some teams using Slack and other teams using Teams for example. That divides us into “us vs. them” instead of uniting us into “us”. Communication and leadership is very weak. Policies, processes, and procedures are changed and we discover the change when we try to follow the old process. The company doesn’t provide all of the tools necessary to do our jobs. We are required to provide our own tools in some cases even though the employee handbook explicitly states that we’re not allowed to use our own tools and are only allowed to use company provided tools. Growth opportunities in the legacy departments are limited. The departments that were established with CHC aren’t expanding or growing. The growth is happening in other areas where new employees are being hired and there is some fear that our positions will be eliminated.