There is a culture of "it's not my job" and "it's their fault ==>" Some of the managers and shop supervisors have been promoted from within and do not have experience outside this company, which can have a narrow-minded effect on workflow. You hear "that's how we've always done it" and "it is what it is" all the time as excuses to prevent improvements. But I have noticed a small change in recent months (probably due to fresh blood with the acquisition and now consolidation with Affinity)