MATCHES Reviews

3.1

33% would recommend to a friend

(384 total reviews)

Nick Beighton

53% approve of CEO

23% positive business outlook

MATCHES has an employee rating of 3.1 out of 5 stars, based on 384 company reviews on Glassdoor which indicates that most employees have a good working experience there. The MATCHES employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

384 reviews
1.0
7 Feb 2017

Awful

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Staff discount Location is central

Cons

Blame culture Low salaries Senior managers have no interest in developing team and are mostly threatened by them Owners look down on those not in the fashion world

avatar
MATCHES Response
9y
Thank you for taking the time to review your experience at matchesfashion.com. As a business we have experienced exceptional growth over the last few years. With this continued growth we strive to create a great culture and environment for all of our people. It is important to us that we look after our people and we are constantly reviewing our benefits and internal processes to understand what areas we need to improve and evolve as the business gets bigger. We do offer anyone that leaves the opportunity to share their experience with HR. If you didn't have the opportunity to have an exit interview before leaving the business and would like to arrange a time to speak with a member of the HR team, we would encourage you to contact hrenquiries@matchesfashion.com.
4.0
10 Apr 2018
Recommend
CEO approval
Business outlook

Pros

Inclusive management who are willing to listen to new ideas and ways of working Supportive HR team Fast-growing company means lots of career opportunities Staff discount, benefits and monthly drinks :) Friendly team Stunning offices

Cons

Some of the systems are a bit dated Investment ownership means it's not as personal as when the original founders were there

1.0
31 Jan 2018

AVOID

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Staff Discount Offices at The Shard Monthly Drinks

Cons

On the surface ‪Matchesfashion.com‬ has a lot of potential. An exciting fashion company, young workforce, a worldwide customer base, massive year-on-year growth, boasting to be a “tech company” promises of career progression, competitive rewards, work-life balance, passionate people and based in The Shard. Sounds amazing right?! Let me set your expectations… Starting at Matchesfashion.com Expect your first day to start with a hunt for your new laptop and phone to find it has not yet been ordered due to the purchase order not yet being approved. Expect to spend the next week chasing it (with IT blaming Finance and Finance blaming IT), asking for access, auto signatures, printer setup, remote access etc. No formal welcome, no new starter guides, no meetings arranged with key colleagues nor any helpful tips to get you started. No formal system training and barely any documentation. You are just left to “learn on the job”. However, you will be part of a very dull and lifeless HR led induction where the guest speakers from the business presenting look and act like they have lost the will to live and are purely going through the motion of the induction rather than actually being passionate about where they work. During Your Employment Expect to be shouted at, told to stay late, get in early, and be prepared to have your ideas shot down and growth mindset challenged. You’ll be expected to make ground breaking changes to keep the company competitive but expect to do so with ageing technology and zero budget. No flexible working and no work-life balance. You will be expected to pick up the phone anytime of the day or night if someone senior within the business calls you and regardless of how late into the night you have worked you will be expected to be at your desk early the next day. The whole place is completely micro managed by the CEO who believes he knows the best way to run every single aspect of the business. The CEO will lead you to deliver on his ideas, argue with you if you provide different ideas or solutions, but he will hold you accountable when the decision he made was wrong. Leaving the Company No exit interview. No thank-you for your service. Expect to be dead to Matchesfashion.com the minute you resign. Summary A real shame to see such an exciting company falling apart due to the way they manage and treat their staff. The company thrives on treating people badly and senior leaders really believe bullying their staff is the only way to succeed. Champagne lifestyle on a lemonade budget and run by bullies.

avatar
MATCHES Response
8y
We are sorry you didn’t enjoy your time at MATCHESFASHION.com. We recognize that we might not have been perfect in the past but we are changing. We are putting a large amount of investment into our people. We have recently implemented a comprehensive training programme throughout the company included a dedicated Manager training programme. We are committed to stamping out bad practice. We are introducing flexible working initiatives and overhauling our benefits programme. We hope that you might look at MATCHESFASHION.COM again in the future.
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Glassdoor has 440 MATCHES reviews submitted anonymously by MATCHES employees. Read employee reviews and ratings on Glassdoor to decide if MATCHES is right for you.