Customer Identification Agent
Pros
Its an easy job to have, all you do is transfer calls. Get paid good money to do nothing
Cons
Worst place I've ever worked for. Very unprofessional. They preach this big family atmosphere but If you make a mistake, they will write you up and dock you 4 PTO (Paid Time Off) hours that you don't even get until you have worked there for 6 months! If management doesn't like you, they will nit pick every little thing you do. They will isolate you from your coworkers and sit you all by yourself. If you go over your 20 minute scheduled break they will dock you the 20 minutes and have you make up your time. They once tried sending me home 17 minutes early for faulty equipment, my headset stopped working, and wanted me to come back the next day to make up the 17 minutes for something they couldnt fix! They also tried to make a rule where if you had to go to the bathroom, it would come out of your 20 minute break, but they changed it as soon as they found out it was illegal. They run contests that have unrealistic goals, but if you call out the month of the contest OR come into work late OR leave early, then you are DISQUALIFIED from the contest! I had an issue with a supervisor where he threatened to write me up, send me home, and take away my badge and he did this in front of my co workers instead of taking me into another room. When I went to Human Resources over it, I had to "Make an appointment" with them, which I always thought HR was an open door policy? 3 weeks went by and I did not hear a thing! As far as the break room, there is no pool table there, you cant even have your cell phone out. I'm glad to have met the people I worked there, but I wouldnt recommend this place to anyone! The pay isnt worth the politics you go through here. Its also a revolving door. Employees get tired of the stuff they put them through and just never come back