Does MSC Cruises pay their employees well?

According to anonymously submitted Glassdoor reviews, MSC Cruises employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at MSC Cruises. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at MSC Cruises?

58% of MSC Cruises employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated MSC Cruises 3.1 out of 5 for work life balance, 3.4 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at MSC Cruises?

Assistant Waiter (18) , Guest Service Agent (16) , Customer Service Representative (12) , Manager (12) , Photographer (12) , Sales Associate (10) , Bar Waiter (9) , Buffet Attendant (9) , Hotel Cleaner (9) , Bartender (8) , Contact Center Agent (7) , Cruise Consultant (7) , GSA - Guest Service Agent (7) , Server/Waiter (7) , Amusement Specialist (6)

What are the pros of working at MSC Cruises according to real employee reviews?

"Good salary some crew are good" ((in 30 reviews)); "Supportive and friendly colleagues" ((in 15 reviews)); "Great people to work with and travelling the world for free" ((in 15 reviews)); "Great benefits" ((in 9 reviews)); "Free food 3" ((in 7 reviews))

What are the cons of working at MSC Cruises according to real employee reviews?

"Long hours and always on call" ((in 16 reviews)); "Poor attention to employees needs, some managers are bullies." ((in 13 reviews)); "Low pay and I wanted to change position they preferred hiring people from outside at a really high pay instead of forming somebody inside." ((in 13 reviews)); "if you are not Italian, you don't have rights, Long hours of work and the worst environment." ((in 7 reviews)); "Extreme italian culture: always giving priority to italians and very agressive communication." ((in 6 reviews))

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MSC Cruises

MSC Cruises Reviews

3.5

58% would recommend to a friend

(310 total reviews)

Gianni Onorato

64% approve of CEO

60% positive business outlook

Ratings by category

3.7

Diversity and inclusion

3.4

Culture and values

3.3

Compensation and benefits

3.3

Career opportunities

3.1

Work/Life balance

3.1

Senior management

MSC Cruises has an employee rating of 3.5 out of 5 stars, based on 310 company reviews on Glassdoor which indicates that most employees have a good working experience there. The MSC Cruises employee rating is in line with the average (within 1 standard deviation) for employers within the Hotel and travel accommodation industry (3.6 stars).

Reviews by job title

310 reviews

5.0

3 July 2026

Uncapped commission with optional overtime

Sales associate

Recommend

CEO approval

Business outlook

Pros

Uncapped commission OT optional (but neccessary to maximize comm)

Cons

No cons it’s what you make it

1.0

15 June 2026

Toxic environment with excessive micromanagement

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Not many pros to highlight

Cons

Very toxic environment in a short period of time. Was only there for a few weeks before I noticed the mircromanaging of middle and upper management. People seemed to be watching every little thing you did to try and catch you in a mistake. Also, people were watching how often I used my phone, what time I arrived, ate lunch, and left everyday. Just a very strange workplace and I would not recommend anyone work here

1.0

11 June 2026

Terrible management and no positive aspects

Guest service advocate (gsa)

Recommend

CEO approval

Business outlook

Pros

Nothing good about it na

Cons

Management and head office terrible

Viewing 1 - 3 of 310 Reviews

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