Madison Reed Reviews

3.8

74% would recommend to a friend

(290 total reviews)

Amy Errett

75% approve of CEO

66% positive business outlook

Madison Reed has an employee rating of 3.8 out of 5 stars, based on 290 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Madison Reed employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

290 reviews
4.0
18 May 2022
Recommend
CEO approval
Business outlook

Pros

Good pay, additional add on are great to have available and great to get commissions on sales

Cons

Shampoo bowls are uncomfortable for customers and water fluctuates alot which makes clients upset sometimes at our location in Kirkland

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Madison Reed Response
4y
Dear Current Team Member! Thank you so much for providing your feedback. We greatly appreciate it!
2.0
7 Sept 2023

Would not recommend

Recommend
CEO approval
Business outlook

Pros

Coworkers were very kind and helpful. Made some great bonds there and learned a lot about color theory.

Cons

Refuses to let you post your cosmetology license in public view (illegal). They struggled to even locate mine when I quit. Middle and upper management was awful. Reported someone to hr and was told to “try and see it from their perspective”. Had time off approved one day and randomly unapproved the next. Wanted 4 weeks notice on time off but wouldn’t approve it till sometimes the day before. Not to mention an all over lack of communication. It seemed like a great place to start as a new stylist but random schedule changes inability to schedule your self any time off and just rude management will burn you out in months.

1.0
10 May 2021

People Factory

Recommend
CEO approval
Business outlook

Pros

Pay is decent but rigged with doubled goals once bonus eligible making it conveniently inachievable once they have to pay. Good CEO but has no real idea what’s happening in color bars or with upper leaders.

Cons

Great clips of color. Crazy turnover, leaders expected to work 24/7, always on call, even on vacation. Sick pay can’t ever be used because its not provided until the end of the year when there is blackout periods. Upper leadership at field VP level is control freak dictatorship. Everyone is terrified and they are really running the business not the nice CEO who is the face of values and culture that don’t exist. Corporate makes everything work for them and hard for salons. All leaders are old Ulta employees who were fired. They complain about how awful Ulta was and only looked at numbers number numbers not people but then that is exactly same culture they brought here. Just hit number and work constantly. Double booked over booked told not eat lunch or just shove a bite in between guests booked very 30 minutes on the dot. Just work till you drop. Expected to report money made every hour while taking guests and managing. And have to add up all sales with calculator by hand. They can’t hire people because the reputation is already bad for working here.

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Madison Reed Response
5y
Dear Current Employee, Thank you for taking the time to share with us your experience and we are truly sorry to learn that this has not been a positive one for you. We take every team member experience very seriously at Madison Reed with the goal being that we are able to learn and improve for a better outcome for all. Madison Reed always aims to lead with Love, Joy, Responsibility, Trust, and Courage in all ways for our team members. We invite you to reach out to us directly at hr@madison-reed.com so we can better understand your concerns. Again, thank you for your feedback.
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Glassdoor has 293 Madison Reed reviews submitted anonymously by Madison Reed employees. Read employee reviews and ratings on Glassdoor to decide if Madison Reed is right for you.