7y
While we are all ears for constructive feedback, this is harsh and inaccurate. Hopefully some of these facts help provide you with a new perspective...
Full disclosure - our YOY voluntary turn over rate is 16.7%, which is below industry average for agencies (generally closer to 30%). Since January 1, 2018, we've had 5 people leave involuntarily. On average, this rate of turnover equates to approximately one employee per month across an agency where current headcount is 76 employees.
When it comes to an employee leaving involuntarily, company policy is communicate via email unless you directly worked with that individual. This is done for several reasons, the most important being that the person exiting deserves to be treated with dignity, respect, and compassion throughout the termination process. This trumps other employees desire to know or curiosity. I can also say, with absolute certainty, there has never once been a Senior employee let go in favour of a more junior employee at a lower salary. Never happened. Has never even been a conversation at the Executive level.
In terms of the hiring process, we put people through a phone screen, a values assessment, and a technical assessment complete with exercises and presentations. We check employment references. This is all in line, and in some cases is above and beyond what other tech organizations do. We pay at the 50th percentile - which means we pay fairly and competitively. I am happy to present data that supports this, should it be required.
We do have areas that we need to improve, like every organization. We acknowledge those and are working towards making them better. Development continues to be an opportunity for us, and it's something we are looking at addressing. Major Tom isn't unique that meeting our employees expectations around development can be hard to manage while trying to manage and grow a business. That said, we've provided many opportunities for learning and had multiple promotions this year, and are looking at putting in place more formalized structures for development. The exciting thing about Major Tom is we are growing and rapidly changing and advancing as a business. While development may not always be a linear path, we do continually offer new technologies to explore, relocations to new cities, and new business segments.
If you have further feedback, you are highly encouraged to have an honest and open face to face conversation with myself, or any other member of the senior leadership team.
