System crashes on a daily basis, Constantly making changes to policies and procedures (not for the better). Continuous push of sales goals. Increasing fees, while lowering employee annual bonus (feels like its turning into FOR PROFIT) Its 2024 and they still do things like its 2010. Management has favorites and allow those individuals to get by doing bare minimum. Company structure is going towards quantity instead of quality. Mark Zook required employees to get flu shots and get covid tested by a company that he owned so he can reap the benefits from insurance.