Only care about billable hours to meet with client. The lack of training their staff doesn't allow someone to properly meet with client and bill the insurance company effectively. Staff go into sometimes dangerous areas where most of the population leave (understandable) but the pressure to meet with the client may get staff into compromising situation. Someone got bedbugs in their car for transporting client.
McClendon Center Response
3y
We appreciate you sharing this experience. Since this post (4+ years ago), we have overhauled our internal training protocol due to team feedback. You can rest assured that while some aspects of our work do require going into uncomfortable environments, we always do everything we can to support the safety and well-being of our team.
Supportive, approachable, and understanding middle management that genuinely advocates for their teams. Dedicated case managers and front desk staff work hard every day to keep the center running and ensure clients receive the care and support they need.
Cons
Low staff morale driven by pressure from upper management. High turnover resulting from poor employee retention and insufficient support for frontline staff. Frequent turnover places additional strain on middle management, creating a cycle of increased workload, stress, and burnout across teams.