MedCost Reviews

I don't know where to start, but operations is a hot mess. The leadership in that area is lackluster, at best. They don't seem to know how things work. They lean too heavily on certain people and those people have been working 50-55 hours a week for the past 1-2 years. When you try to talk to leadership about it, you hear "well, that's just where we are" - but we've been here for years now, so can we do something about it? We are bleeding great staff because the leadership just plain stinks. They hire personal friends instead of hiring from within. Too much work, pay stinks, and ZERO kudos or incentives to keep pushing through (I feel like a dirty door mat). Not the same company I came to work for. They also seem to think people are some sort of indentured servant where, despite us applying for and being hired for a specific job function, we are expected to do whatever they tell us - and not speak up and not be upset in any kind of way. We should be "lucky to have a job". They need us to "be a team player".

Management micromanages way to much at least in customer service. You have your regular quality audits however you also have an additional type of audit that tells when things are done incorrect with no member or provider impact. Example of this you are told to call a provider back after giving benefits to tell them that the benefits you gave them are for a active account because you didn't state it. They sent out a email advising that we are not allowed to talk to each other on the call center floor. They installed "white noise" which if you do not know is static through speakers in the ceiling thats supposed to cut down on mistakes made and make you more productive. So you have the sound of a old tv when it looses cable to make you work better. The systems used are outdated. You quote benefits from spreadsheets.