MedRisk reviews about "layoff"

I've seen 3 rounds of layoffs during my tenure at this company so far. All of the work is now going overseas. No one in upper management has any clue how the company actual runs. Unrealistic demands are made because of this. I still can't understand how this company manages to make a dime, let alone the tidy profit they do.

Focusing on Advocacy, it is a high school class. Management is an absolute mess, between micromanaging and manipulation. The two managers in place are hypocritical and fake. Your breaks are counted and you are watched through blinds like children, but the managers walk in at 10am, leave for an hour to get food at 12, then go home at 4pm. The managers promise you incentives and bonuses, but then take them away when too many people do the work (absurd). Also, after taking away the bonuses, the managers magically got promotions and raises. The few good advocates left are bombarded with 99% of the departments work because no one else is capable of handling it (including managers). Additional assignments sent out all day long and are expected to be completed after you've already doubled their daily quota. Advocates and team leads are dropping like flies and managements only comment is, "let them quit". This company as a whole is circling the drain, mass layoffs throughout the entire company of over 75 people in the past 3 months.

Company is outsourcing to the Philippines to save money and a lot of advocates either don’t know what they’re doing half the time or don’t care, creating more work for the employees that want to do a good job. Pay is barely a livable wage , be prepared to work another job if you have any major bills like rent/mortgage. They do mass layoffs of US based employees like once every six months with no consideration of employment duration, quality of work.

Every year or so this company fires several people around December/January in order to line their pockets and give payouts to their executives/shareholders/ceos. They have recently started firing people in order to “offshore” the positions to people making pennies on the dollar in the Philippines. I’ve known several people who have lost their job because of this. Just today they let go of several team leads and coincidentally our CEO just retired. My guess is they needed the extra money to pay him for the couple years of service he gave to a company that just lost a huge contract due to their mismanagement. The training is abysmal and the processes and procedures outdated. You get taught second hand information that may or may not be correct. QA requirements change almost every other month so you can never seem to be up to date on the newest way to do something. Every year or two they decide to do a reorg so your job and tasks are always shifting. You learn something and then as soon as you begin to really understand and get good at it, they change things again. At this point, there is no ability for growth because of offshoring. Those who took the positions of team leads within the last year or two in hopes to grow, just got fired because of the “business needs”. They were given no option for demotions. If I didn’t know this was standard business practice at Medrisk, I may have wondered what they did wrong. They did nothing wrong, the company is just greedy. This is also not just department specific. These mass firings/layoffs are part of the company culture. When there’s an impromptu meeting, all of us hold our breath to see if we are the next to be fired or if it’s an announcement of several coworkers being fired. Sadly, I’ve been a part of way too many of those meetings. When we were in the office they used to give the remaining workers pizza when they did that. So I guess in their mind that made up for people losing their livelihood and health insurance.

Unreasonable metrics and mass layoffs. Upper management wants the reps to provide the best customer service possible, but they are very rigid when it comes to quota. They want the employees to be accountable, but they themselves do not demonstrate any accountability. Lots of admin work and they expect you to closely monitor your reps on the side. They recently laid off a lot of US and PH-based leaders due to "redundancy in staff"

Medrisk underpays and they know it. I will say though I know for a fact that some are payed far more than they should . That's why this is a good job to get your foot in the door, gain experience, and get out. Communication sucks across the board at this company also. I have seen a few layoffs (RIFs) in my tenure here, but not unlike most companies during those years.