Media Temple Reviews | Glassdoor.com.au

Media Temple Reviews

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Found 73 reviews

3.3
StarStarStarStarStar
Rating TrendsRating Trends
52%
Recommend to a Friend
18%
Approve of CEO
Raghu Murthi
5 Ratings
Pros
Cons
  • "There are some negative talks about the parent company GoDaddy since the purchase(in 4 reviews)

  • "You'll want to make sure you can handle customer service(in 3 reviews)

More Pros and Cons
  1. Helpful (1)

    "All The Negatives of a Large Corp Plus All The Negatives of a Small One"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Support II in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Media Temple full-time for more than a year

    Pros

    WFH, free hosting, lots of high-level technical training

    Cons

    If you're employed here, you'll be overworked & underpaid, despite parent company GoDaddy being a mega-giant with zillions of dollars. IT consultants charge triple digits to do some of the things you're expected to do at $17/hr. You have zero control over your workflow & schedule. You will be put on a very unpleasant shift. You will be reprimanded for meeting quota, because the expectation is that you actually...

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    Advice to Management

    Treat your employees like adults. Be honest about the workload during the interview process. And revise that call auth procedure so your workers get yelled at less.

  2. "Best Job Yet"

    StarStarStarStarStar
      Former Employee - Anonymous Employee in Los Angeles, CA
      Disapproves of CEO

      I worked at Media Temple full-time for more than 4 years

      Pros

      Media Temple was like one big family that just so happen to work together it was awesome in its day.

      Cons

      Got bought out by a bigger disconnected company.

      Advice to Management

      keep the good people get rid of the Rod's

    • Helpful (2)

      "Decent company, management needs work"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Software Developer in Los Angeles, CA
      Doesn't Recommend
      Neutral Outlook
      No Opinion of CEO

      I worked at Media Temple full-time for more than a year

      Pros

      Working on their product is fun Good client list Culture is nice

      Cons

      Management needs to be tighter Software stack needs work

      Advice to Management

      Stop hiring contractors as top managers Tighten the filter for hiring

    • Helpful (2)

      "Solutions Consultant"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 
      Doesn't Recommend
      Neutral Outlook
      Disapproves of CEO

      I worked at Media Temple full-time

      Pros

      benefits, in office keg, stocked kitchen with snacks, vpn

      Cons

      massive lay offs and low pay in comparison to competitors

      Media Temple Response

      March 2, 2018Director of Employee Experience

      We are proud of our benefits and office perks, glad you enjoyed them. For Media Temple to move forward against the 2018 strategic plan and beyond, we needed to improve our operational efficiency and, as part of that, we had to make some tough people decisions. It’s always hard to ...

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    • Helpful (2)

      "It was great, but now it is being encroached by GoDaddy."

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Customer Support Agent in Los Angeles, CA
      Recommends
      Positive Outlook
      Disapproves of CEO

      I worked at Media Temple full-time for more than 4 years

      Pros

      Team-based Good pay and benefits for work experience.

      Cons

      Management expected more and more with less and less resources.

      Advice to Management

      Stop focusing on the bottom line and go back to focusing on a quality customer experience.

      Media Temple Response

      March 2, 2018Director of Employee Experience

      Glad you enjoyed the team atmosphere and employee package. This year we have a renewed customer focus and plan to continue to improve the experiences that our customers have with our brand.

    • Helpful (1)

      "Media Temple"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Solutions Consultant in Los Angeles, CA
      Neutral Outlook
      Disapproves of CEO

      I worked at Media Temple full-time for more than 4 years

      Pros

      Great benefits, nice office, unlimited free snacks, drinks, and beer. Could be a great place to work depending on what you do.

      Cons

      Parent company may change operations at any time. Previous president has made many other staff and executives leave.

      Media Temple Response

      January 29, 2018Director of Employee Experience

      Glad to hear that your experience with Media Temple had many positive elements. We have been focused on aligning to our 2018 strategy and stabilizing the team. We are excited about what is coming next and the talented people that will take us there.

    • Helpful (3)

      "downhill after new ownership"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Customer Support Representative in Culver City, CA
      Doesn't Recommend
      Neutral Outlook
      Disapproves of CEO

      I worked at Media Temple full-time

      Pros

      fully stocked break room, employee outings, some very good people as coworkers and team leads.

      Cons

      forcing customer service reps to upsell every service they possibly could with bonus pay "incentives" to make ends meet is unethical, but they don't care since it brings in big Daddy more revenue. The good team leads recommended we just do what we can but others had other ideas...

      Advice to Management

      keep sales to the sales department, don't put unneeded pressure on your employees and customers alike. If you want to be viewed as a premium brand, act like one.

      Media Temple Response

      January 25, 2018Director of Employee Experience

      Your feedback is always welcomed and appreciated. Happy to see that while you were here you enjoyed the people and the perks. We continually assess and refine our processes to better understand the impact of our relationships while doing what is best for the customer and what will ...

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    • Helpful (4)

      "Sadly Not The Company It Use To Be"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Los Angeles, CA
      Doesn't Recommend
      Negative Outlook
      No Opinion of CEO

      I worked at Media Temple full-time

      Pros

      Good life/work balance, flexible PTO, good health benefits, office culture, happy hours/internal events and the employees are stellar group of talented people, they are the best part of Media Temple

      Cons

      I had been with the company for years back when it was an startup. It use to be a great place to work that encouraged growth from within, rewarded and valued it's hardworking talented employees, a very family like atmosphere. Sadly it is not the company it use to be. It was purchased a few years ago by GoDaddy and in the past two years as GoDaddy began to merge and take greater hold of Media Temple all of the above...

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      Media Temple Response

      January 25, 2018Director of Employee Experience

      Thanks for your time in writing this review. It’s good to know that you enjoyed the culture, values, work/life balance and people that create such a positive working environment. There are definitely things that we could do better and we have some exciting goals for 2018 to accomplish. ...

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    • Helpful (9)

      "Stay Away, Poor Leadership"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Digital Marketing Manager in Los Angeles, CA
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Media Temple full-time for more than 4 years

      Pros

      Good work/life balance, office culture, snacks, the people (for the most part), happy hours, flexible PTO

      Cons

      Inept and absent leadership that plays favorites, unclear path and deadlines from the parent company (GoDaddy), lack of product innovation and unique selling proposition, outdated website and internal systems

      Advice to Management

      Media Temple supposedly used to be great. That's what I heard from the veterans and I saw glimmers of that in my 2.5 years there. But for the most part, I saw a scrambling leadership team that phoned it in with no clear vision while doing the minimum to appease GoDaddy. Spend less time out of the office/at unnecessary conferences and more time in the office strategizing and actually managing your employees. Marketing...

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      Media Temple Response

      November 27, 2017Director of Employee Experience

      Thanks for taking the time to provide feedback on your experience with Media Temple. We’re glad to hear that you enjoyed the company’s generous benefits and work-life balance. In order for Media Temple to move forward against its 2018 strategic plan and beyond, we needed to improve ...

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    • Helpful (4)

      "Not Media Temple. Media Temple (A GoDaddy Company)"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Los Angeles, CA
      Doesn't Recommend
      Negative Outlook
      No Opinion of CEO

      I worked at Media Temple full-time for more than 4 years

      Pros

      Free Beer, free Snacks, decent office, and most of the people were awesome.

      Cons

      Being under the thumb of GoDaddy. a publicly traded company, has put massive strain on the company. This strain has led to the downfall of what this company stood for: great web hosting and great support. GoDaddy has decided that they want Media Temple to change markets to go after web agencies and cloud based hosting which led to the largest layoffs in the company's history. The problem did not only stem from GoDaddy,...

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      Advice to Management

      Media Temple's recognition within the hosting industry as the best customer support should not be ignored and dragged through the mud. If you destroy what the company stands for, you destroy the company.

      Media Temple Response

      January 25, 2018Director of Employee Experience

      Your feedback is valued and we are grateful for it. 2017 was a hard year in many aspects and on many levels. The strategy set forth for 2018, coupled with the lessons learned over the years, has given the team some excitement for what’s next. We do look back and understand what made ...

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    Found 73 reviews