Mediafly Reviews

Senior leadership has been out of their depth since the mass acquisitions over the 2023–2024 period. From that point on, there was constant chaos driven by layoff after layoff. Communication between silos broke down, and getting a clear message or direction from Product and Marketing to Sales became nearly impossible. It hasn’t helped that the organization is bloated at the top, while teams take the hit when it comes to layoffs. That, in turn, has created a toxic culture, especially with a handful of corporate cutthroats sitting in middle management. At least in the days of Carson, John and Isabelle, Mediafly had clear direction and purpose.

A real lack of communication both internally with the team and externally with the clients, customers and partners. Inadequate research into their acquisitions meant that they ended up with large debts that caused them to lay-off 20% of their workforce with less than an hour's notice and without having any structure or plan for post-firing support for their team or their clients and partners. There was no ownership taken when tough decisions had to be made and team members and clients were left to churn because they weren't valued. Even 6 weeks after the mass-firing, the clients and partners still hadn't been advised of the staff changes. They said they were firing the team members so they could utilize AI systems to provide support, but those systems weren't in place which left the employees and the clients/partners without support. They spent more time and energy on "fun" activities like having team bonding Zoom meetings and redoing our PowerPoint slide decks than fixing the broken product so our clients could realize more value, or communicating with the team and clients/partners so they were aware of what was going on. This made some of these "fun" activities seem like token gestures to tick a box to demonstrate they were a progressive company.