MembersFirst Reviews

4.4

86% would recommend to a friend

(13 total reviews)

Ryan Maione

100% approve of CEO

72% positive business outlook

Reviews by job title

13 reviews
1.0
8 Sept 2014

Frustrating Mismanaged Disaster, Mean-Spirited Employees

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There aren't any good reasons to work here because it's a frustrating place that I wish I had never heard of. The only pro about this place was leaving for another job.

Cons

You will be subjected to high school antics and immature jokes being pulled behind your back. If you're any good at what you do, you will be forced to do all the work while your coworkers waste time and make excuses. In all my career I've never experienced a place as dysfunctional as this one was.

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MembersFirst Response
10y
It's saddening to hear this former employee didn't get along with anyone on her team, as had we been aware beforehand, we could have helped address her concerns by relocating her to a quieter area, improved communication with her colleagues, and clarified how we were dividing the work up amongst them. While we would have appreciated the opportunity to put these things in place, these kinds of actions wouldn't have changed the ultimate outcome for this former employee. We're a no-drama workplace but we still like to have fun. In the past 5+ years, the only things I've ever seen "thrown" were foam darts from the rare nerf battle, or a stray foam golf ball from the put-put area. Doors do sometimes close loudly but never slammed on purpose (as is the nature of heavy doors), and we do have moments where all our account managers are on the phones concurrently. That said, most of the time the office is whisper quiet, and I've yet to hear any angry shouting. Our vastly different perceptions of the same environment is evidence that not everyone ends up being a great fit here, but those who do will find much to like about it.
5.0
16 Dec 2014

Genuine People, Professional Growth, and Free Snacks

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Because of its size there is opportunity to have real influence in the business and to affect clients in a meaningful way. Expanding services and growing clientele means opportunities for vertical growth. Many departments offer flextime and also a flexible time-off policy. Managers are professional but friendly and easy to talk to. I've worked with some of the best managers of my career there. Diverse workplace; multiethnic, male/female, gay/straight, Christian/Jewish/Muslim/Atheist, younger/older; and everyone gets along great. Any bad apples get cut from the tree sooner or later, and usually sooner. Company softball team and other team-building outings. Staff genuinely care about the clients, which is really refreshing compared to other agencies I've worked at. Unlimited snacks and freshly ground coffee.

Cons

Salaries are less competitive compared to some downtown agencies, but this needs to be weighed against other perks (influence, flextime, etc) Startup environment could be pro or con depending on your energy level, ambition, and ability to communicate what workload you are comfortable with, or when there are projects you don't want to be involved in or can't take on. Dental benefits are confusing and a bit inconvenient. Like any company, interdepartmental communication isn't operating at 100%, but I think it's improving.

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MembersFirst Response
10y
Thanks for your feedback! It's rewarding to hear our efforts to build a strong and supportive company culture are paying off!
2.0
30 June 2015

Not Impressed

Recommend
CEO approval
Business outlook

Pros

Nice Company Culture Initially but hard to break into millenial crowd if older. Felt like the was subtle age discrimination going on at several levels of the company.

Cons

Company is unstable and changing management constantly. Too many chiefs, not enough leadership. They do not know what they want or what their customers really want. Desperate for revenue which leads to por management decisions.

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MembersFirst Response
10y
Despite the review claiming to be from a current employee, it is not; we don't have any staff with the title "Account Executive" and haven't had a single change in management at *any* level in over a year. Furthermore, our company is stable and profitable. As far as the claims of age discrimination, a visit to the Team page on our site speaks for itself. It's clear from the diverse makeup of our vital team members that we don't discriminate against age, gender, or race; only poor performance. It's unfortunate this former employee had a negative experience with us a few years ago, but it's not an experience shared by the team today.
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Glassdoor has 13 MembersFirst reviews submitted anonymously by MembersFirst employees. Read employee reviews and ratings on Glassdoor to decide if MembersFirst is right for you.