Pros
Day to day, the people on the floor are solid. Honestly, coworkers are the only real bright spot , smart, hardworking, and supportive. But they’re not the ones making decisions, and that’s where everything falls apart.
Cons
Leadership here is about politics, not performance. You can sell more, hit your targets, go above and beyond , it doesn’t matter. There’s no commission, so there’s zero incentive to push harder. Promotions are handed out behind closed doors, based on who managers like, not who actually delivers. I’ve watched respected colleagues get ignored, while managers who aren’t trusted by their own teams keep moving up. The result is ugly: high turnover. In the last few months alone, several long-term employees who really carried this place have quit. They’re being replaced with fresh grads who are eager but not set up to succeed. It feels like leadership prefers “easier to manage” over “experienced and capable.” The knowledge drain is real, and it shows in how the office runs. Meanwhile, morale is at rock bottom. People are openly talking about leaving. Most of us are just here until something better comes along. And leadership’s answer? More “culture” talk. Social events, slogans, free snacks. None of that means anything when the fundamentals are broken: no fair pay, no proper incentives, no credible managers. The hardest part is the future. Right now the office is surviving on the backs of a shrinking group of good people who are tired and frustrated. If leadership doesn’t wake up and make serious changes , real sales incentives, transparent promotions, replacing toxic managers , then the Toronto office won’t just struggle, it’ll collapse.