Does Mercure Hotels pay their employees well?

According to anonymously submitted Glassdoor reviews, Mercure Hotels employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at Mercure Hotels. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Mercure Hotels?

51% of Mercure Hotels employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Mercure Hotels 2.8 out of 5 for work life balance, 3.0 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Mercure Hotels?

Recepcionista (34) , Receptionist (31) , Front Desk Receptionist (21) , Réceptionniste (18) , Food and Beverage Assistant (17) , Recepcionista Bilíngue (11) , Serveur (11) , Auxiliar De Recepção (9) , Waitress (9) , F & B Assistant (8) , Estagiário (7) , Réceptionniste hôtelier (7) , Assistente Administrativo (6) , Food and Beverage (6) , Garçom (6)

What are the pros of working at Mercure Hotels according to real employee reviews?

"Friendly team" ((in 18 reviews)); "Friendly staff" ((in 13 reviews)); "The salary also good" ((in 11 reviews)); "Nice colleagues" ((in 11 reviews)); "Pay and hours were good." ((in 10 reviews))

What are the cons of working at Mercure Hotels according to real employee reviews?

"poor management, did not want to pay me what I was worth" ((in 31 reviews)); "Long hours and sometimes difficult customers due to Pokies" ((in 14 reviews)); "Lack of development and training into future roles" ((in 8 reviews)); "4 general managers changed in my work tenure of 6 months which shows how bad the working conditions are for managers as well as employees." ((in 5 reviews)); "Minimum wage and long hours" ((in 5 reviews))

What are the top reviewed Mercure Hotels locations?

Sydney , Canberra , Melbourne , Brisbane , Hunter , Doncaster , Ballarat , Rockhampton , Townsville , Jabiru , Braddon

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Mercure Hotels

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Mercure Hotels Reviews

3.4

51% would recommend to a friend

(289 total reviews)

Sébastien Bazin

56% approve of CEO

37% positive business outlook

Ratings by category

3.5

Diversity and inclusion

3.0

Culture and values

3.0

Senior management

3.0

Career opportunities

2.9

Compensation and benefits

2.8

Work/Life balance

Mercure Hotels has an employee rating of 3.4 out of 5 stars, based on 289 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Mercure Hotels employee rating is in line with the average (within 1 standard deviation) for employers within the Hotel and travel accommodation industry (3.6 stars).

Reviews by job title

289 reviews

3.0

14 June 2026

Good workplace but lacks overall structure

Finance officer

Recommend

CEO approval

Business outlook

Pros

Ballarat is a good place.

Cons

Needs more structure overall otherwise good place to work at.

4.0

8 May 2026

Great learning experience

Front desk receptionist/night auditor

Recommend

CEO approval

Business outlook

Pros

Learned a lot about hospitality world and skills Good manager at front office Multilingual & opportunities to grow & develop Medical benefit

Cons

Have a culture to need to take less than the provided 1 hour break time, like 15-20 mins only to show your work ethic. Though other departments don’t have that pressure Gossip runs like wildfire

1.0

13 Apr 2026

Poor Management

Front office assistant

Recommend

CEO approval

Business outlook

Pros

Local area, short commute time Some friendly staff members

Cons

No lunch break/cover on 8 hour shifts 0 hour contracts with no min hours Shifts cancelled last minute with no reason given Told when you can take annual leave Poor maintenance of hotel rooms and facilities Not reflective of a 4 star establishment

Viewing 1 - 3 of 289 Reviews

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Jobs at Mercure Hotels

Casual Spa Receptionist

GBP 29K - GBP 29K /yr

(Employer provided)

View job

Hotel Receptionist

St Helens, Merseyside, England

Guest Service Assistant