Question 1

Is MetLife a good company to work for as a Customer Service Representative?

Accepted Answer

Customer Service Representative professionals working at MetLife have rated their employer with 3.2 out of 5 stars in 65 Glassdoor reviews. This is a lower than average score with the overall rating of MetLife employees being 3.7 out of 5 stars. Search open Customer Service Representative jobs at MetLife now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at MetLife.

Question 2

Does MetLife pay Customer Service Representative employees well?

Accepted Answer

Customer Service Representative professionals rate their compensation and benefits at MetLife with 3.5 out of 5 stars based on 65 anonymously submitted employee reviews. This is 2.8% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries and benefits at MetLife.

Question 3

How happy are Customer Service Representative professionals working at MetLife?

Accepted Answer

55% of Customer Service Representative employees at MetLife would recommend their employer to a friend. This rating has decreased by 7% in the past 12 months. Customer Service Representative professionals have also rated MetLife with a 3.9 rating for work-life-balance, 3.9 rating for diversity and inclusion, 3.0 rating for culture and values and 3.4 rating for career opportunities.

Question 4

What are the top reviewed jobs at MetLife?

Accepted Answer

Director (136), Manager (116), Assistant Manager (113), Financial Services Representative (108), Senior Associate (82), Project Manager (80), Business Analyst (78), Customer Service Representative (73), Financial Advisor (73), Intern (66), Estagiário (65), Claims Adjuster (54), Consultant (54), Team Leader (54), Analyst (51)

Question 5

What are the pros of working at MetLife according to real employee reviews?

Accepted Answer

"I do appreciate my compensation and MetLife offers great benefits!" ((in 727 reviews)); "2) Good work life balance...Except the last couple of weeks leading to a release." ((in 563 reviews)); "until it changed and thought they are a mature player in the uk market; personal development; great people; international network" ((in 409 reviews)); "Pay was good and great" ((in 219 reviews)); "Flexible and good culture." ((in 209 reviews))

Question 6

What are the cons of working at MetLife according to real employee reviews?

Accepted Answer

"Poor management and could not keep up with regulation changes" ((in 265 reviews)); "Unlike other companies a bonus at MetLife is part of your pay (because the salaries are low) so you count on those dollars." ((in 192 reviews)); "There were some good managers there that understood that they looked good when their teams performed and developed their people accordingly." ((in 118 reviews)); "poor leadership and future vision of company missing" ((in 82 reviews)); "Bad upper management who allow bad employees to have have free reign and create tension in the work environment." ((in 70 reviews))

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