Does MetLife Legal Plans pay their employees well?

According to anonymously submitted Glassdoor reviews, MetLife Legal Plans employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at MetLife Legal Plans. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at MetLife Legal Plans?

78% of MetLife Legal Plans employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated MetLife Legal Plans 4.3 out of 5 for work life balance, 4.3 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at MetLife Legal Plans?

Customer Service Representative (7) , Client Service Representative (5) , Panel Representative (5) , Account Manager (3) , Account Specialist (3) , Customer Service Representative (CSR) (2)

What are the pros of working at MetLife Legal Plans according to real employee reviews?

"Good Benefits; currently working from home; sense of community" ((in 9 reviews)); "It is a great culture to be a part of" ((in 8 reviews)); "The management is always there to help when needed and the work environment is very positive." ((in 3 reviews)); "This company is also very understanding in terms of PTO or any time off for wellness and appointments." ((in 2 reviews))

What are the cons of working at MetLife Legal Plans according to real employee reviews?

"Going from the call center to an account manager role is a $1 increase in pay." ((in 4 reviews)); "Rude supervisor, ghetto worker not interested" ((in 3 reviews)); "Also, the salary leaves alot to be desired." ((in 3 reviews)); "This leads to low morale among the ones who are retained, who find themselves overworked." ((in 2 reviews))

MetLife Legal Plans Reviews

4.2

78% would recommend to a friend

(58 total reviews)

Ingrid Tolentino

90% approve of CEO

77% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (58 reviews)

MetLife Legal Plans has an employee rating of 4.2 out of 5 stars, based on 58 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The MetLife Legal Plans employee rating is in line with the average (within 1 standard deviation) for employers within the Legal industry (3.8 stars).

Reviews by job title

58 reviews

4.0

7 Dec 2025

Pay is not great, no PTO

Customer service agent

Recommend

CEO approval

Business outlook

Pros

Nice environment, nice people a little clicky

Cons

no vacation or PTO pay

1.0

7 Nov 2025

Disorganized and Poorly Managed

Digital estate planning team lead

Recommend

CEO approval

Business outlook

Pros

Some coworkers were friendly and tried to help each other out Decent benefits through MetLife

Cons

Very poor communication from management Constant changes without clear direction Little recognition for hard work Disorganized processes that make daily work frustrating

5.0

30 Oct 2025

Best decision I ever made!

Customer success executive

Recommend

CEO approval

Business outlook

Pros

Good work-life balance, inspiring leaders, opportunity to make a real impact, great benefits, inclusive culture

Cons

Some resistance to change, opportunity to drive more of a data-driven mindset across the org

Viewing 1 - 3 of 58 Reviews

Jobs at MetLife Legal Plans

Director, Claims Counsel

Cleveland, OH

·

USD 130K - USD 165K /yr

(Employer provided)

View job

Client Service Center Manager

Cleveland, OH

·

USD 93K - USD 105K /yr

(Employer provided)

View job