Toxic Work Culture, Poor Training and Development, Horrific Management, High employee turnover, Outdated sales strategies and Disorganized CRM.
Heavy sink or swim culture, where sales reps are provided little resources for new leads or accounts, while being heavily micromanaged from the top-down, refusing to consider any other sales strategies than their outdated ones.
While making tons of promises during interviews and training class, few sales reps are able to make more than $60,000 in either of their first two years with commission and bonuses included. The quota numbers for new hires are difficult and unrealistic to hit. Most new hires will miss quota in most if not every quarter from their start date. On top of that after promising a base salary plus commission, they will bait and switch new hires into accepting non-recoverable sales draw within months of their start date. They expect immediate results out of new hires , often putting them on a quota in their 2nd month on the job and will cut a new sales representative loose within a quarter or two rather than train and develop them.
The viability of new accounts handed to sales hires are very low due to the outdated CRM that MSI refuses to fix. A good portion of the leads new hires are given and expected to sell to are closed businesses or dead phone numbers.
The sales culture at MSI is incredibly toxic, where there is a combination of a boiler room culture and passive aggressive, high school drama type environment. Sales reps will steal accounts from one another and will report other team members to management behind their back when there is a problem that needs to be addressed. They track the amount of weekly cold calls that every sales rep has made and display them on TV screens, publicly throughout the office.
If you are looking for a job and job stability and mental health, I would strongly advise against pursuing a job with MSI and would look elsewhere
