Does Midland Heart pay their employees well?

According to anonymously submitted Glassdoor reviews, Midland Heart employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at Midland Heart. This rating has improved by 12% over the last 12 months.

How satisfied are employees working at Midland Heart?

73% of Midland Heart employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Midland Heart 3.7 out of 5 for work life balance, 3.9 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Midland Heart?

Manager (11) , Customer Service Officer (10) , Team Leader (9) , Electrician (7) , Support Worker (7) , Housing Officer (4) , Independent Living Officer (4) , Officer (4) , Tenancy Services Officer (4) , Customer Service Representative (3) , Surveyor (3) , Administrator (2) , Anonymous (2) , Business Analyst (2) , Communications (2)

What are the pros of working at Midland Heart according to real employee reviews?

"Salary is good." ((in 12 reviews)); "Some of the people are nice" ((in 11 reviews)); "Good pay compared to other places offering similar work." ((in 10 reviews)); "Managers do listen to your concerns." ((in 6 reviews)); "Great benefits" ((in 6 reviews))

What are the cons of working at Midland Heart according to real employee reviews?

"The parking at Bath Row is expensive and not ideal." ((in 5 reviews)); "Money grabbers don’t care about staff or residents." ((in 5 reviews)); "Bullying, persecution, bad management, incompetent HR , not following correct procedures." ((in 5 reviews)); "No management support and communication is disgraceful" ((in 3 reviews)); "Values and behaviours mean nothing if the senior management at the very top can't get the basics right hence the 'bullying culture'." ((in 2 reviews))

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Midland Heart

Midland Heart Reviews

3.8

73% would recommend to a friend

(240 total reviews)

Glenn Harris

91% approve of CEO

68% positive business outlook

Ratings by category

4.5

Diversity and inclusion

4.1

Compensation and benefits

4.0

Career opportunities

3.9

Culture and values

3.7

Work/Life balance

3.6

Senior management

Midland Heart has an employee rating of 3.8 out of 5 stars, based on 240 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Midland Heart employee rating is in line with the average (within 1 standard deviation) for employers within the Non-profit and NGO industry (3.7 stars).

Reviews by job title

240 reviews

5.0

17 June 2026

Career progression and benefits, but heavy micromanagement

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

career progression benefits and pension scheme

Cons

micro management in the work place can sometimes be a little too much

3.0

28 Apr 2026

satisfied with job

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

city centre location modern and clean facilities

Cons

boring and monotonous workload heavy and constant monitoring

Midland Heart Response

1mo

Thank you for your review. We'd like to know more about your comments regarding workload and monitoring so would appreciate if you could reach out to your line manager for a further discussion, perhaps in your next 121 or MPD review.

5.0

27 Apr 2026

Person Centred Employer

Tenancy services officer

Recommend

CEO approval

Business outlook

Pros

Very accommodating employer and an excellent work-life balance can be achieved in the TSO role. Personally, I have excellent team leaders and senior managers who are involved and supportive but do not micro manage. Good salaries, Birthday leave and a 35 hour week , that I do not take for granted. Standards are high, which is understandable and applauded and if you want to progress , there is scope to do so.

Cons

Having a head office in the city centre is a pain but not a game changer.

Midland Heart Response

1mo

Many thanks for this five star review here on Glassdoor! and for your positive comments. We appreciate all your comments and will feed them back. Our Comms team are working closely with Tenancy Services following a number of recent Focus Groups and using best practice from those sessions with other teams.

Viewing 1 - 3 of 240 Reviews

Jobs at Midland Heart

1st Line Service Desk Engineer

Birmingham, England

GBP 32K - GBP 32K /yr

(Employer provided)

View job

Service Delivery Co-ordinator (Part-time)

Birmingham, England

GBP 17K - GBP 28K /yr

(Employer provided)

View job

Service Delivery Co-ordinator

Birmingham, England

GBP 28K - GBP 28K /yr

(Employer provided)

View job

Application Support Analyst

Birmingham, England

GBP 53K - GBP 53K /yr

(Employer provided)

View job

Customer Services Officer (Contact Centre-based)

Birmingham, England

GBP 28K - GBP 28K /yr

(Employer provided)

View job