1. The banks ongoing imitative to improve culture looks great from a company wide perspective but does not trickle down in any way to bank operations. Employees are scared to lose their jobs for the simplest reasons.
2. Employees are not empowered or trained properly and continue to inconvenience customers due to lack of training and fear of getting reprimanded by other departments.
3. Minority employees who are natural leaders and excel are seen as a threat instead of an asset although the bank doesn't mind implementing ideas presented by said employees.
4. No matter how much work load an employee takes on, their pleas and concerns are ignored until that work load creates a problem that the bank can use to release them.
5. The retail department has no plan of action. Branch operations are different based on the branch you visit.
6. Branches that serve low income, black customers are seen negatively no matter how successful they are. Employees continuously make disparaging comments about these branches although these branches remain highly ranked among other branches.
7. Internal department hiring has little HR oversight which places a leaders non-work related opinions of an employee at the forefront of the employment process.
