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Mirus IT Solutions

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Mirus IT Solutions Reviews

3.4

55% would recommend to a friend

(55 total reviews)

Paul Tomlinson

71% approve of CEO

55% positive business outlook

Mirus IT Solutions has an employee rating of 3.4 out of 5 stars, based on 55 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Mirus IT Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

55 reviews
1.0
19 July 2015
Recommend
CEO approval
Business outlook

Pros

Nice central location in MK with parking. Large open plan office layout with 2 toilets. Glass building makes the office light. Some employees are nice but I didn't stay long enough to really get to know anyone on a personal level. A laptop is provided, secondhand and sub standard I guess this is what Mirus consider a "perk". Burger van across the road is handy for the short 30 minute lunch breaks.

Cons

Where to start? I was, like many, sold a dream. I was told how Mirus are award winning, technology leaders with exceptional growth, happy staff and happy customers. It didn't take me long to realise everything I was told was either an outright lie or was accompanied with some serious small print. Awards they have won, ive never heard of and their customers are very small so exposure to any decent technologies doesn't happen. The staff lunch room (cupboard) is so small that staff are physically sitting on each other during lunch breaks!!! Staff are very unhappy and walk around in genuine fear of management and senior management who regularly bully and intimidate staff into submission. No internal HR existed when I was there and any issues had to be directed to senior management which is oK unless the issue is with senior management! Speaking to staff, they are all looking for other jobs in one capacity or another. Some are locked in to staying at Mirus by course fees and lengthy 3 month notice periods because training is to be paid back if you leave within a year of the course at full retail cost --- but NOT JUST THE COURSE!, they will insist you pay back any related accomodation and expenses!!! So you can see that alot of the staff are in debt to Mirus and find it hard to leave. Due to extremely high staff turn over, you are pushed very hard to choose a course and take it. Now I know why! To try lock you in. Positivity among staff is below zero, direction from management doesn't exist and there seems to be no vision. Upon resignation you are harassed, threatened and intimidated with an almost "how dare you" attitude. It is common knowledge that management and senior management spy on staff and Laptops have their screens spied on and screen grabbed without staff knowledge, phone calls are recorded, internal CCTV records you all day long, internet use is monitored, door entry and exit is monitored and one senior management requested Vodafone give him access to staff text messages!! Vodafone rightly refused but this is the mentality of management and senior management at Mirus. I confirm that service desk staff must ask to use the toilet and that toilet time is timed. Overall a very negative experience here and I resigned after looking for and being offered a role at a different company before my 6 months probation was completed. In the short time I was there I witnessed a large number of resignations. I wish I had read these reviews before applying to Mirus in the first place it would have saved me a lot of time.

1.0
25 Aug 2015
Recommend
CEO approval
Business outlook

Pros

Wow...hard to think of any really. The people working at Mirus are nice. There is one nice guy in Management - the Finance director. It all started out OK but it got really bad quickly. Got a laptop and a phone, but neither were new. Got a used car.The customers were nice mostly.

Cons

Believe me, all the reviews here are unfortunately very true! I was an engineer out in the field for two years. Always thought it would get better but it never did. To the outside world Mirus looks like a great place to work - accolades etc and some "fun" videos and clips on Youtube. Last time I looked on their Website it had pictures of people that had all left, lol. I keep in touch with a few people via LinkedIn etc and they have all left and are very glad of it! Management at Mirus is beyond bad - it is tyrannical! You are really pushed to perform but it is all about the management figures at he end of the day. My laptop had various unremoveable bits of software on it that checked into the company network, had an internet site blocker (which sometimes blocked sites I needed to do my work) and I also reckon they spied on me. In fact spying on employees is a major hobby: all calls in and out of the office are recorded and no-one is told, but you will find out when you get your first disciplinary! The planning for field staff is terrible - eg rebuild a laptop in 2 hours, including backups! Yeah, right! And as they have some customers at all ends of the country you will have to break the law to make all your appointments on time. I gave up in the end. This is truly Big Brother stuff like I have never before experienced. I did loads of overtime because I wanted to help customers out but there was never any thanks unless they wanted you to work overtime again, then they were friendly. I knew a few people who worked the Servicedesk and heard the same things you read in other reviews here: they watch you all the time. One girl there was the Boss's spy and she reported everything back to Paul, the ruthless MD. At least you didn't do 80 hour weeks in the office, but due to the spying it must have worn people down. On the technical side the contract sounds great - proper MS courses for two weeks per year but these were not given to me. If you do follow one you will never be able to leave anyway because you have to pay it all back (and you know how costly the courses are). All the stuff in other reviews is true, so I won't repeat it again here. Do yourself a favour and do not take a job here because you will most certainly regret it as an engineer. Can't speak for sales roles though. There were often abrupt emails about colleagues being let go with immediate effect, I always joked this may be me one day, but I left for another job. What a relief! One guy got let go and the email stated that the decision was "mutual." I spoke to him afterwards and he said it was far from mutual - he was fired for not hitting sales targets

1.0
27 May 2015

Joke! Stay clear!

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

In the main, the key workers are friendly and approachable. The company client base is SME, although the target growth area for Mirus is to branch out to middle sized clients which they have done with limited success. Mirus are investors in people which means they look after their staff (what a joke!). The company Finance /HR Director is down to earth and friendly. The company encourages staff to take part in sporting events such as bike runs and annual an boat race. They offer a two week technical training course to engineers – questionable if this is ever honoured and when it is engineers are tied into a further years employment or they are forced to pay if they leave within a year of taking the course. 20 days’ holiday. If you work exceptionally hard and receive excellent feedback from clients and staff alike the company rewards you with a, wait for it, 'a lottery scratch card!' lol.

Cons

This company tries to rule through fear and control but it immensely fails as staff do not buy into this unless they’ve been whipped into shape over years of brain washing and torture! As a result of this there is a huge staff turnover. During my two year painfull stint I saw approx. 50 staff (out of 85) leave within different departments but mainly Helpdesk and Engineer staff. When questioned on staff turn-over there is every excuse under the sun other than the truth which is that the staff are under constant pressure to perform and deliver with unrealistic targets and pointless KPI and measures. At the time of me leaving staff mural was at an all-time low with major people feeling undervalued and undermined. Before considering this role, ask yourself a couple of questions: 1. Are you desperate? 2. Are you someone who likes to be blamed and used as a scapegoat (via their so-called root cause analysis process)? 3. If you are concerned about your general wellbeing? 4. Made to feel worthless? 5. If you are sick the company will NOT pay you unless you've been employed for over 3 years 6. You will recieve 30mins for lunch but Sales and Management receive 1 hour! 7. Travel between sites and accountability is closely monitored and tracked - big brother style! 8. Door entry into the building is clocked and monitored for staff - they claim it's for health and safety! 9. CCTV operates within the the confineds of the building 10. If you undergo training, your locked into another year else you'll be asked to pay up The list goes on.... Two words “stay clear!”

Viewing 1 - 3 of 55 Reviews

Glassdoor has 57 Mirus IT Solutions reviews submitted anonymously by Mirus IT Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Mirus IT Solutions is right for you.