Mission Inn Hotel & Spa Reviews

Leadership is erratic, impulsive, and retaliatory. Kelly Roberts (not Duane) functions as the de facto CEO, despite having no formal hospitality training. Her unchecked control has led to an unhealthy, chaotic environment where fear and favoritism drive decision-making. Terminations occur without due process or documentation—employees are fired abruptly for expressing opinions or perceived disloyalty. Many talented leaders have been forced out or pushed to resign under pressure, resulting in high turnover and instability. HR is largely ineffective at protecting employees from retaliation. The approval rating is low for a reason—many former employees have shared similar experiences.

-Rude customers who think they're all that -demanding servers of when and where guests should be seated -pay could be better