They do group hiring for a 3 week training class. They boast about teaching you everything in 3 weeks, but it's mostly just HR talking about fake customer scenarios. You spend little hands on time and they expect you to know everything. Don't ask other employees for help because they will just "complain" to the manager. When you ask to be shown how to do something, you get hit with , "just YouTube it". They rather employees just YouTube than actually show them. There is no career opportunity. No work life balance.