Does Mohela pay their employees well?

According to anonymously submitted Glassdoor reviews, Mohela employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Mohela. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Mohela?

31% of Mohela employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Mohela 2.7 out of 5 for work life balance, 2.6 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Mohela?

Customer Service Representative (CSR) (18) , Student Loan Counselor (18) , Customer Service Representative (17) , Loan Servicing Specialist (11) , Loan Counselor (6) , Call Center Agent (3) , Customer Service (3) , Loan Processor (3) , Loan Specialist (3) , Call Center Representative (2) , Customer Advocacy Team Specialist (2) , Customer Advocate (2) , IT Analyst (2) , Loan Servicing (2) , Student Loan Debt Counselor (2)

What are the pros of working at Mohela according to real employee reviews?

"2. Entry level pay is good" ((in 27 reviews)); "Benefits are good and so is the MOHELA CARES program" ((in 25 reviews)); "The tuition reimbursement is great." ((in 14 reviews)); "For entry level call center the pay is amazing, there is a pension, and 8% March for 401k." ((in 11 reviews)); "Good people to work with" ((in 10 reviews))

What are the cons of working at Mohela according to real employee reviews?

"8. Management always seems frustrated and too busy to answer questions." ((in 19 reviews)); "Training is 4" ((in 10 reviews)); "The CEO was absolutely the worst, but the board doesn't do anything about him." ((in 8 reviews)); "Some managers aren't in touch with employees." ((in 4 reviews)); "I was lucky in that upper management liked me" ((in 4 reviews))

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Mohela

Mohela Reviews

2.8

31% would recommend to a friend

(194 total reviews)

Scott D. Giles

47% approve of CEO

31% positive business outlook

Ratings by category

3.2

Diversity and inclusion

3.2

Compensation and benefits

2.7

Work/Life balance

2.7

Career opportunities

2.6

Culture and values

2.6

Senior management

Mohela has an employee rating of 2.8 out of 5 stars, based on 194 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Mohela employee rating is 25% below average for employers within the Finance industry (3.7 stars).

Reviews by job title

194 reviews

2.0

9 June 2026

Good pay and time off, but toxic management issues

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Work from home Generous time off Good pay

Cons

Toxic management Lack of training Systems in place that do not work

1.0

1 May 2026

Good pay, but training needs significant improvement

Customer service representative

Recommend

CEO approval

Business outlook

Pros

Good pay,for a remote job

Cons

Need to hire better trainers. The class ,I trained in ,most trainees wasted time talking too much,about things that didn't pertain to ,what we were learning.The trainers also talked the majority of training time about her pet,cooking and family life.I really couldn't learn too much.Training was stressful and boring,If I had any questions, I rarely got an answer or I was ignored.

1.0

25 Apr 2026

Run away

Call centre agent

Recommend

CEO approval

Business outlook

Pros

safe location in a suburb

Cons

too many to mention in detail

Viewing 1 - 3 of 194 Reviews

Jobs at Mohela

Hadoop Technical Analyst

Remote

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Intranet Programmer III

Remote

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VP, Associate General Counsel

Remote

View job

VP, Associate General Counsel

Chesterfield, MO

USD 112K - USD 195K /yr

(Glassdoor Est.)

View job

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Good pay and time off, but toxic management issues

Good pay, but training needs significant improvement

Run away

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