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Morton's Restaurant Group

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Morton's Restaurant Group Reviews

3.7

56% would recommend to a friend

(264 total reviews)
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Tilman Fertitta

32% approve of CEO

54% positive business outlook

Morton's Restaurant Group has an employee rating of 3.7 out of 5 stars, based on 264 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Morton's Restaurant Group employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants and food service industry (3.7 stars).

Reviews by job title

264 reviews
2.0
1 Oct 2013
Recommend
CEO approval
Business outlook

Pros

Morton's has some great people to work with, many of whom I would call family. GM's and AM's work hard to accommodate scheduling and work/life balance. The respect and comradery in a Morton's restaurant is hands down the best in anywhere I've ever worked. Great employees and General/Assistant managers.

Cons

Let me start by saying, I've been working there for 12+ years. A month before my 10+ year bonus was due, the benefits were cut. Bummer. Do not pass go, do not collect your $5000 (it used to be more when I first started).. But I still stuck it out in the hopes that things would change and the company would thrive at a later date. A couple years later they got bought by Landry's and things have gone slowly down hill, since. The group used to have Core values that were respected by all. They were: 1. Offer only the finest product, any where, any time, at any cost. 2. Value each other, professionalism is expected at all times. 3. Expect to be profitable. 4. Strive to continually improve, every day, in every way. Under new owners current core values are such.. Value 1: Offer whatever you can afford. (They now serve Costco onion rings, choice grades of meat, along with precooked products that come out of a can or are vacuumed sealed.) Value 2: Value the bottom line. (Employee benefits were cut, Some locations now have the server paying for the ATM charge fee for their charge tips. The "bottom line" for balancing work to profit margins have since increased and there are fewer employees for a work load that's tripled because of the ever expanding menu.) Value 3: Wow, still there. They still expect to be profitable. (This is possible by cutting portion sizes, offering cheaper cuts, and cutting labor costs) Value 4: Strive to get people to join the "rewards program". The only thing they strive to continually improve are the ways in which they will increase the labor on their employees and exploit cheaper, smaller, but "better", products on their customers. There is a rewards program in which the customer can be a part of... so they can eat the same products offered by all the restaurants under their umbrella. And be suckered back to "save" money by spending more on low quality ingredients.

2.0
4 May 2015
Recommend
CEO approval
Business outlook

Pros

Great patrons...most customers are warm and engaging.

Cons

-Management was boastful about firing people. -Fellow service staff came from mostly non-fine dining backgrounds (Tap House, Hooters, etc.) -Service staff doesn't get to taste any of the wines, yet are expected to sell wine. -Poor location...$60 per month to park. -Landry's charges employees if they want to partake in family meal (which includes being able to have a soda, coffee, or tea while at work...this is unheard of in the industry and is petty.) -Landry's takes a small percentage of every credit card tip for "processing fee" -Morton's uses a lot of pre-made food and frozen food (unlike Ruth's Chris by the way) -Morton's does not use any fresh juices or mixers for their cocktails -Morton's forces you to take an unpaid break at the start of your shift if they think you might work over 6 hours....often they guess wrong and you sit longer at work with no pay. -Morton's does not know what a butter knife is and makes the guest use their steak knife -Morton's clears away extra settings by putting silverware and napkin in the water glass and then the server or busser takes as many glasses as possible by armload....no trays. So your silverware and glassware have been touched countless times by the time you use it. -Dishonest to guests: We are forced to try to sell dessert. If there is a birthday or anniversary, the guest gets a free dessert, but we can't tell them this (there's not a choice.) So we sell them dessert and when it comes out along with their free dessert many people are upset. They wouldn't have ordered a second or third dessert had they known one was coming! -Morton's is not the icon it once was

1.0
4 Aug 2014

You don't want to work here

Recommend
CEO approval
Business outlook

Pros

Not many I can recall, I was a bartenders there for years so I had a pretty consistent group of regulars who tipped well. But even they got frustrated after the Landry's purchase and visited less frequently.

Cons

Severely declining business, terrible reputation, lowered food quality, raised menu prices, overall reduction of quality and standards, overemphasis on labor control at expense of quality and consistency, managers micro managed staff, managers micromanaged by corporate, horrid customer service.

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Glassdoor has 271 Morton's Restaurant Group reviews submitted anonymously by Morton's Restaurant Group employees. Read employee reviews and ratings on Glassdoor to decide if Morton's Restaurant Group is right for you.