MrQ Reviews

Management, including the CEO, exhibits a micromanaging approach that often comes across as unprofessional and lacking real-world working experience. This lack of exposure to industry norms and practices is palpable throughout the company. The Customer Service/Player Experience role is notably underpaid, reflecting a broader trend of minimal compensation and benefits across the organisation. The responsibilities significantly exceed what is outlined in the job description. In this role, you’ll often act as a therapist, handling complex and challenging issues such as addiction, abuse, high-risk cases, AML compliance, and more. Before accepting a position, ensure you thoroughly enquire about the full scope of responsibilities and what the training process entails. The role requires emotional resilience and a readiness to face high-pressure situations daily. Micromanagement is a prominent feature of the company culture. Every moment of your workday is closely monitored, with tasks dictated to you rather than entrusted to your judgment. The lack of autonomy and trust can feel infantilising. If you are comfortable working under constant oversight and direction, this environment may suit you. Otherwise, it’s worth considering these factors carefully.

I have no idea where to begin with this... I'll probably start by urging you not to take a job in Marketing (or really any department) at this company, especially if you are a woman. There is a very real clique culture within Marketing and I was one of 3 women fired within 8 months. The reason given was that I was not a 'culture fit,' which really just means that the very judgmental members of this team don't like you. It was also a known fact by long standing members of the company that you don't make it in Marketing very long. Within my first 2 months at MrQ, 4 people were fired (2 on my team and 2 from different teams). It is a 6 month probation period, whereby, at any point they will call you in for a chat (without any prior feedback or warning) and say that is not working and fire you on the spot without reason. You are incredibly underpaid with the promise of more money after probation (if you make it passed then), but during this time you are expected to take on multiple roles with zero recognition, zero credit and will feel completely undervalued. Even if you have years of experience, they will make you feel like you are not contributing enough but simultaneously put you in charge of an entire work function to prove yourself. You will be expected to check your Slack all night and over the weekend. They'll tell you not to do this and to set boundaries, but ask you why you didn't fix an issue if you didn't see the messages come Monday. Or they'll request access to a document on a Saturday night that you are expected to grant. They will also lie during the interview process and tell you that you're applying for a new role in the company. When in reality, they fired the previous person 1 month earlier after only 2 months at MrQ. The team is also completely against any sort of process or structure, which is very odd. You are expected to just do work as it comes, on a moment's notice and just 'get sh!t done' even if you are 9 hours into a shift where you worked through your lunch break. There will be no timelines and only a Trello board (because they won't pay for Marketing to have Jira) and if you suggest a workflow or process, you are simply told that you are requiring too much 'hand holding' and the company doesn't operate that way. Once you join, you are expected to figure it out yourself. Even things like asking the Design team what size images you need to brief, you will be told off for not knowing it and they will simply refuse to tell you. It is as ridiculous as it sounds. They did recently hire a CMO, so hopefully things will improve (but I highly doubt it). Although you will have to witness the most mind-numbing brown nosing you have ever witnessed. But hey, I guess it worked. Incompetent people keep their job, but at least you're free and have your integrity! Oh, and if you do get a job here, prepare to pretend to be enthralled by some of the worst jokes you have ever heard and just smile and wave! I would advise anyone to reach out to ex employees if you want full details about a role that you're applying for. I promise you, no one is exaggerating! Honourable mention: They do not use Word or Excel. It is just the free google version :/