Mueller Reports Reviews

They have a 'super high efficiency' pay system where they monitor every inch of what you do, every second of field work/reporting with 8 different percentage counters and an hourly graph. This includes mileage reimbursement which is just cents per mile. You won't even fill your gas tank with that AND the actual measly paycheck. You aren't allowed to go over 'average' times on field work or phone calls and yet every house is different. So if you're way over the time (every time), have to make additional calls, fill additional reports or a policyholder misses their appointment (every week) your efficiency is cut in half and you have to work for free. Basically, you could be making less than $100 a week working 70+ hours between the full time job of making appointment phone calls to 50+ people (unpaid) and their agencies, driving all around the state, documenting/diagramming their mansion (in 15 minutes?...), filling out reports, etc... At least 3 days a week I'm working from 8am to 11pm without a break just on appointments and forms, and yet that will translate to maybe $40 total after the 'high efficiency' counter has done its job. Imagine working an 8 hour day at an office, but instead of clocking in they simply tally up times you spent on reports, and if you're sitting for more than 15 minutes you're penalized. So that $13 an hour is now more like $2 an hour. Disgusting. You do 100% of the workload, talk to the agencies/insurance co./policyholder, survey the home, take the pictures, fill the reports, send them out, etc....and their administrators do nothing but review it and reject it. They frequently make me drive 2+ hours for FREE to take one picture of an address number, just to 'confirm' I had the right house, as if I just walked into the wrong house and had an interview with a stranger. They send you into crazy situations and have you make really important judgement calls on people's lives/homes/policies/loans in minutes with zero information. I was planning on leaving soon, but will be quitting shortly because this happened today: The quality assurance screwed up and then tried to edit a form to make it look like I made a mistake. What they didn't know is I have a hard copy printed of the form, with hard evidence in bold letters showing that they made the mistake. Every day you will get forms rejected, and then penalized, for mistakes they make or didn't notice. You have to buy all of your own stuff. Make sure you have a few weeks worth of business attire, that you will be crawling through muddy crawlspaces from the 18th century all day with, an iPad, an iPhone, a laptop, a high end digital camera, a measuring wheel, measuring tape, a scanner, a printer, hundreds of dollars of ink and paper every month, a ladder, a telescoping 30+ foot camera pole with attachment, and a 4 wheel drive truck to make it through blizzards (no snow days). Oh, and you'll never meet a single person you work for. It's a 100% digital company. They could care less about you, your money or your career. You're just a tool to them. I basically used my employment at Mueller as field coursework for studying homes. I lost money and advanced nowhere.

This company's business model relies on very cheap labor. I agree with other comments- Low pay, Poor mileage reimbursement, No other paid expenses, never get a raise, indifferent managers, etc. But here's some more things to consider for the Field Rep jobs. they have a system of paying you that tricks you into reporting less than your actual hours, and it's by a lot! The system goes like this: You are assigned a set of cases and for each one, you report your work time in 3 categories, Drive time, Field time, and Desk time. The total of those times for all your cases sums to your working time for the week. Here's the thing, it doesn't add up. After working a couple of weeks at what seemed like full-time to me, I was frustrated that my paychecks said I was only working ~28 hours per week. So I started keeping track of my actual work times by noting my "punch-in/punch-out" times on my calendar. Sure enough, actual time was 20-35% higher. I did this for several weeks in a row. Next, I tried to track down where the time slippage was. Here's what I found. Drive Times- If I blindly accept the Google Miles/times on Mueller's website, I underreport the actual time. It appears those don't envision things like stop signs, traffic, detours. Field Time, I had and continue to be accurately measuring field time. But there were certain customers that added new requirements in the field that added time. Examples: Roof Photos, measure outbuilding, count interior doors, review safety sheets, inspect extra items, etc. Individually, these items "only take a couple minutes", but when there is 3-8 new items to do, you go over the time standard. Desk Time. Desk time only envisions the time spent working on one case at your desk. It does not envision any of the other many tasks needed to do your job. For instance, starting your day by logging in and reviewing cases to be completed, printing those cases, planning your route for the day, and reviewing each case for requirements. My manager said, "That should only take a couple minutes." But in practice, I found it often takes 20 minutes to get everything together and get out the door. Other items: Phone calls, "2 minutes per call" my manger said. In practice, 8 minutes. Generally some calls need to be made everyday. It's not unusual to call an agency, have a long menu to get through, reach a receptionist, get transferred, and have a 8 minute conversation with the agent. Then you have to record the call on the website. Tracking phone time is nearly impossible. Other General Administrative Items: Things like changing your printer cartridge, filing, going to the bathroom, checking email, talking to your boss are simply not recorded. Most of these were very small, but added together, they added up to an hour and a half per day. That's about 8 hours per week I wasn't getting paid. Which explains why I only was getting paid for 28 hours when I was actually working 36. So, Mueller's system is designed to encourage you to work off the clock, and mostly not even realize it. But here's what happens if you try to include this extra time. Mueller's time standards are monitored by management. If you exceed the standard by 125%, you will get a call from your manager. They assume you are "slow." They may have you take a webinar on improving your time. If your times remain above standard, they will either decrease your workload, hire another rep for your area, cut your pay, or fire you.