Whether you are a person looking for work, student looking for a course or client seeking services I would strongly recommend to consider your options before doing any business with this company at present times as you may be very disappointed.
Company appears to be at a very bad place at the moment across all areas of the business and this very disappointing that company this size would voluntarily run its self down to the point where they have to make redundancies for cost effectiveness and close some of their branches. It’s like their actual aim is to be a bad healthcare provider rather than be a successful business and a great employer to work for.
Owners of the business seem not to understand of what’s happening or they just ignore the current situation so here is opinions I would like to raise and advice where to improve:
1. Poor Management:
My Flex Health provides a good example what can happen to a business when you put people who are absolutely not fit for the job in higher management or decision making roles. My Flex Health have a tendency to promote people into managerial roles whilst they have no previous experience, knowledge or basic people skills. Current Senior Management have all been promoted into their roles within last 2 years which gave enough time for a business to run into the ground. If this management doesn’t understand how to run the business then of course they would have no idea on how to tackle tough situations and make ANY decisions. They rather just sweep everything under the rug than deal with it. They can’t bring new business or even maintain current.
Advise: If something is not delivering you should let it go. Higher management needs to be replaced by actual professionals who have experience, knowledge in the field or at least some passion. After all you are a healthcare provider and not a coffee van.
2. Poor business structure
My Flex Health flexes that they provide a wide range of services such as RTO, Disability, Staffing Solutions and Home Care across Perth, Mandurah, Southwest and also in Regional. It would be something to be proud of if all of these areas had a good quality of services provided to the clients however with so many different areas to focus on with incompetent management and not enough resources running this, providing quality services becomes problematic and leads to cliental loss . To manage all these areas successfully you require way more resources than what you have now. If company now was to be audited by any governing body they would fail across everything as they are so behind on all parts of their business.
Advice: Don’t try to be everywhere when you can’t. Try focus on those parts of the business where you can actually grow. Once that is established then you can focus on other services.
3. Staff treatment
There is no treatment. There is no respect. I truly understand that sometimes business needs to make tough calls such as redundancies but it’s how My Flex Health went about it is extremely poor. Making employees redundant with process which starts as a at Risk Meeting where they disclose to you that you role is being “considered” redundant and YOU as employee need to think of ways of where you can be redeployed. But it’s all pointless as within 24 hours you will be officially made redundant. They will also do this a week before Christmas. There is no consideration of what emotional impact this can cause on employee and his family. My Flex Health just gets rid of you like you are nothing. Management needs to rethink this process of ticking the boxes and should put themselves in employees shoes to know that what they are doing is wrong.
What does My Flex Health also do? They don’t make you redundant because your role is no longer required. They just can’t afford to pay you so they get rid of you and then just throw your responsibilities on other people. Do these people have skills, experience or even handover? My Flex Health management does what they do best, they don’t care.
Advice: If you are making redundancy decisions, this should be communicated to employee with a sufficient notice and genuine empathy to understand what impact this would have on employee. Restructure the business accordingly to accommodate the absence of redundant employees. Don’t just throw responsibilities on other employees because they can be somewhat related to the job. There is no genuine understanding from management that they are overloading one area and others areas are not effected.
Communication is not existent. If there is any changes within the business, processes or anything else, you have to guess this for yourselves as management does not have enough time for this
Conclusion:
It’s a shame to see that what seemed a good workplace can be turned around so quickly.
It’s a shame that once a passionated in nursing directorship can become so not caring about his own business and continue to delegate it in wrong people’s hands who clearly won’t fix anything and just making everything worse.
It’s a shame management doesn’t see what toxic environment it has created in the office at present time. At the same time it’s a shame for me to expect that… as they are never in the office anyway.
Feel for the current staff remaining who has to put up with everything that is currently happening. They just doing their job but unfortunately have to deal with incompetent management.