MyTutor Reviews

Thanks for getting in touch and for your feedback. I’m sorry that your experience on the platform hasn’t been entirely positive. As you raise a number of points, I thought it would be helpful to offer some thoughts on each of these. *Protecting our tutors* keeping all our users safe - tutors, parents and students - is incredibly important to us, and we’ve developed our processes in consultation with safeguarding experts. That’s why we don’t share users’ full names, or allow you to exchange any personal contact details like phone numbers or email addresses. We’re on hand over the phone and email to discuss any concerns you have about the behaviour of another user on site, and we investigate each case carefully, and where necessary, close down accounts of users who violate our code of conduct. *MyTutor fees* When you work with MyTutor, we take a fee to help cover the cost of finding you parents and students to work with, running and improving the website, and creating more opportunities for our tutors. We’re an early stage startup so all our revenues are currently going back into improving the site and find you more customers to work with. We appreciate that more experienced tutors find it easier to get work, which is why our the proportion of our fee decreases on higher price bands. *Supply of tutors* As a marketplace, we keep a close eye on how our tutor supply is meeting parental demand, and we adjust the number of tutors we bring onto the platform accordingly. As tutoring is a seasonal business, during the summer there are far fewer parents on site looking for tutors, which means that opportunities get snapped up very quickly. Demand picks up as we enter the new academic year. *Our review system* It’s important to us that parents and students are able to leave a review for lessons they’ve paid for, and in turn that tutors are able to publicly respond to reviews which they think are unfair or untrue. We know that there’s more we can do to make our policy on this clear, which is why we’re reviewing and refreshing it over the summer to reflect yours and other tutors’ insights. We encourage anyone who has received a review they disagree with to get in touch over phone or email where we’re happy to offer some support. We’re grateful for your feedback and insights, and as a young and fast-growing company we’re keen to understand your experiences on the platform - so please do give us a call or email in if you would like to discuss any of this further. I’d be very happy to have a chat.