They're hardcore jerks about cell phone usage. There are cameras everywhere and if you are seen with a cell phone anywhere but in the cafeteria, you're out. They claim it's because clients are afraid well take pictures of our screens or private information and say this is an industry standard but those of us who aren't exactly at our first rodeo know that's a load of bull. At other similar companies who service the same exact clients, usually the rules say "not at your desk". Its a bit funny how these clients don't insist on these rules elsewhere, so most people think they are just trying to squeeze every minute they can out of us. They're probably right.
They require you to be clocked in a full ten minutes before you should have to and be on the phone the minute the clock strikes starting time. Otherwise, you're late and docked. Ten unpaid minutes every day adds up after awhile and that irks a lot of people.
They claim they are very loyal to the FDCPA regulations but in training so far, every test taken is graded first on blank paper, after which you're provided the correct answers for any questions you got wrong and then told to copy the correct answers onto your actual test. But god help you if you violate any federal or state regulations because you AND your supervisor get fined hundreds of dollars. SOL.
The training is ridiculously subpar and the trainers have serious chips on their shoulders. Questions asked during my first day were met with incredulity and condescending (and somewhat hostile) responses. So harsh, in fact, that Ive had my head down and my mouth shut since the first hour I got there. Having trained people myself, I'm in awe that these people get away with their nasty attitudes and incompetent performances. It would be easier to learn Latin, imo.
There is nowhere to park usually and they claim they have no plans to shut down for snow emergencies, etc. "If you want to work here, you'll find a way to get here."
I've only been there a week and I'm already detecting subtle hints of nepotism. I've never seen so many relatives in one place...
Also, you are forbidden to work anywhere else while in their employ, although god knows why. This alone is a reason for a hasty exit, because the money is nothing to celebrate, either.
I am DESPERATELY restarting my search for another job as of last night. This place is a nightmare.
My advice? Learn from my mistake. Don't bother to apply.