Does NFU Mutual Agency Network pay their employees well?

According to anonymously submitted Glassdoor reviews, NFU Mutual Agency Network employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at NFU Mutual Agency Network. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at NFU Mutual Agency Network?

63% of NFU Mutual Agency Network employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated NFU Mutual Agency Network 3.8 out of 5 for work life balance, 3.5 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at NFU Mutual Agency Network?

Customer Service Advisor (6) , Commercial Account Handler (5) , Insurance Agent (3) , Account Manager (2) , Administrative Assistant (2) , Business Development Executive (2) , CSA - Customer Service Associate (2) , Customer Advisor (2) , Financial Services Coordinator (2) , Sales & Service Associate (2) , Sales Advisor (2) , Sales Associate (2) , Sales Development Consultant (2) , Sales Executive (2)

What are the pros of working at NFU Mutual Agency Network according to real employee reviews?

"Friendly colleagues" ((in 4 reviews)); "good work life balance with this company" ((in 3 reviews)); "good people good location, relaxed, good people" ((in 3 reviews))

What are the cons of working at NFU Mutual Agency Network according to real employee reviews?

"Pay as below average and sometimes external hires are given preference over internal" ((in 4 reviews)); "Your career progression, pay, commission structure, and benefits are entirely dependent on the decisions and priorities of your local agency partners." ((in 3 reviews)); "Low salary" ((in 2 reviews))

NFU Mutual Agency Network Reviews

3.7

63% would recommend to a friend

(73 total reviews)

Nick Turner

78% approve of CEO

51% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (73 reviews)

NFU Mutual Agency Network has an employee rating of 3.7 out of 5 stars, based on 73 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NFU Mutual Agency Network employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

73 reviews

2.0

16 June 2026

Not the same as NFU Mutual Head Office – be aware of the agency model

Business development executive

Recommend

CEO approval

Business outlook

Pros

It’s a decent place to get initial experience in insurance or sales, and the NFU Mutual brand name looks good on your CV. The staff team were supportive and friendly, and it helped me build basic industry knowledge.

Cons

The agency model is completely different from NFU Mutual Head Office, and that becomes clear very quickly. The salary is extremely low for a sales‑driven role and the commission structure is almost non‑existent. There is no option to work from home, even though the role could easily allow it. Staff are often treated like children rather than adults, and you’re expected to ask permission to use your phone, even when not dealing with customers. Training and progression are barely invested in, and development opportunities are promised but rarely delivered. Management behaviour can feel unprofessional, and decisions tend to prioritise their own interests rather than the team’s wellbeing or growth.

NFU Mutual Agency Network Response

1w

Thank you for taking the time to share such a detailed review. We’re really pleased to hear that your role helped you build your initial experience in insurance and sales, and that you were supported by a friendly team – that’s something we know makes a real difference early in someone’s career. For anyone reading your feedback, it’s also helpful to clarify that NFU Mutual operates through a UK‑wide Agency Network, with each agency run by a self‑employed Agent. As each agency is an independent business they have their own approach to areas such as pay, working practices, training and day‑to‑day management. As you’ve highlighted, this can feel quite different to working within an NFU Mutual team. That said, we’re sorry to hear that aspects of your experience didn’t meet your expectations. We want people across NFU Mutual and our Agency Network to feel trusted, valued and able to develop, so it’s disappointing to hear this wasn’t your experience. We really appreciate you sharing your thoughts and suggestions, and we’ll ensure this feedback is passed on. We wish you every success in your future career and, if you’d be open to sharing more about your experience, please feel free to email us in confidence at careersfeedback@nfumutual.co.uk.

3.0

12 Apr 2026

Interesting work

Account manager

Recommend

CEO approval

Business outlook

Pros

The larger company care about looking after their customers and providing a good consultative service. The products themselves are good.

Cons

Amateur and lazy performance targets, not based on data. Inadequate onboarding.

NFU Mutual Agency Network Response

1mo

Thank you for taking the time to share your experience of working in an NFU Mutual agency. It’s great to hear you found the work interesting and recognised the strength of our products and customer-focused approach. As our Agency Network is made up of independently run businesses, employees are directly employed by local Agents. While approaches to onboarding and performance management can vary, Agents are continually looking at ways to strengthen both across their teams. We really appreciate you sharing your feedback and wish you all the very best for your future career.

3.0

14 Mar 2026

Good to get into the industry

Claims handler

Recommend

CEO approval

Business outlook

Pros

Great training provide at the start

Cons

You can quickly outgrow as not much movement

NFU Mutual Agency Network Response

1mo

Thank you for taking the time to share your experience of working in an NFU Mutual agency. It’s great to hear the training you received gave you a strong start in your role. Our Agency Network is made up of independently run businesses, with employees directly employed by local Agents. While progression can vary, many Agents actively support development to help their people keep growing. We wish you all the very best for your future career.

Viewing 1 - 3 of 73 Reviews