Does NHS 24 pay their employees well?

According to anonymously submitted Glassdoor reviews, NHS 24 employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at NHS 24. This rating has improved by 7% over the last 12 months.

How satisfied are employees working at NHS 24?

51% of NHS 24 employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated NHS 24 2.9 out of 5 for work life balance, 2.7 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at NHS 24?

Call Handler (80) , 111 Call Handler (28) , Nurse Practitioner (14) , Registered Nurse (5) , Clinical Supervisor (4) , Call Center Agent (2) , Healthcare Assistant (2) , Manager (2) , NHS 111 Call Handler (2) , PWP (2) , Psychological Wellbeing Practitioner (2) , Team Manager (2) , Test Analyst (2)

What are the pros of working at NHS 24 according to real employee reviews?

"Good pay and out of hours enhancements" ((in 39 reviews)); "Great colleagues to work with" ((in 22 reviews)); "Most staff are friendly & very supportive." ((in 11 reviews)); "Good salary and out of hours payments" ((in 11 reviews)); "The money is good for the job" ((in 4 reviews))

What are the cons of working at NHS 24 according to real employee reviews?

"Poor management who are stuck in the dark ages and who just sit on their hands looking at each other and making no improvements." ((in 21 reviews)); "long hours sometimes depending on time of year" ((in 6 reviews)); "Nepotism is rife." ((in 5 reviews)); "Training is crazy!!!!!" ((in 5 reviews)); "Youll not be able to easilly get time off on specific dates unless you book it a year ahead." ((in 5 reviews))

NHS 24 Reviews

3.0

51% would recommend to a friend

(191 total reviews)

Angiolina Foster

36% approve of CEO

35% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (191 reviews)

NHS 24 has an employee rating of 3.0 out of 5 stars, based on 191 company reviews on Glassdoor which indicates that most employees have an average working experience there. The NHS 24 employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

191 reviews

4.0

22 June 2026

Supportive team in a high-intensity environment

Clinical supervisor

Recommend

CEO approval

Business outlook

Pros

Great place to work with team support

Cons

High intensity environment and autonomous decision making

3.0

19 June 2026

Pay enhancements are great, but shifts lack flexibility

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Pay enhancements for evening and weekends

Cons

Rota working with little flexibility

2.0

14 June 2026

Helping people, but management is abusive and unhelpful

111 call handler

Recommend

CEO approval

Business outlook

Pros

Helping people, adequate pay, NHS pension

Cons

Appealing behaviour from managers who do nothing all day and enjoy abusing staff for a laugh. Management seem to have their own group who just enjoy sitting in higher position and enjoy the power on other. Really unhelpful, the HR should do a better job when hiring managers.

Viewing 1 - 3 of 191 Reviews

NHS 24

NHS 24 Reviews

Company ratings over time

Reviews by job title

Supportive team in a high-intensity environment

Pay enhancements are great, but shifts lack flexibility

Helping people, but management is abusive and unhelpful

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