NacSpace Reviews

2.8

56% would recommend to a friend

(22 total reviews)

Phillip Hale

80% approve of CEO

60% positive business outlook

NacSpace has an employee rating of 2.8 out of 5 stars, based on 22 company reviews on Glassdoor which indicates that most employees have an average working experience there. The NacSpace employee rating is 27% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

22 reviews
1.0
17 Aug 2021

Pure Hale

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Some great co-workers and nice customers. Very nice facility. Lots of nice restaurants nearby and Nacogdoches is a nice town.

Cons

The CIO is very vicious to people, flat-out hateful. He has been running off a lot of people. He "thinks" he knows everything, but 1/2 of what he says is moronic but he doesn't want to hear any words contrary to his own ridiculous ideas. Extremely disorganized. I was traumatized by my time working there. Here is one of my favorite items. We had a client running SQL Server. He insisted we shut the database down for backups. Stop all services. Copy the cold files. This requires a complete outage of the application. I told him SQL is designed to be backed up while running. This started an argument which he threatened to write me up for being insubordinate to his lofty position of CIO/President. He's a joke. I have been working with SQL Server since 1997. That was the moment I knew I had to flee from that toxic work place and that idiot. By the way, he does the same thing weekly to his DB2 database, shuts it down for backups every weekend! LOLOLOLOLOL!!!!!!! What a moron!

2.0
17 Sept 2022
Recommend
CEO approval
Business outlook

Pros

You get to work on some high level IT projects, which is rare for the area. There are also a lot of solid people who work here who are extremely talented and who succeed despite the environment around them. Those 2 things are what contribute to the 2 stars in the review. They will also pay for your training once you pass a certification test. Don't expect them to appreciate you for doing that, but they will pay for it.

Cons

Every single negative thing about this place has to do with management, or lack thereof. They have spent so many years fostering a toxic culture that it has just become a normal thing at NacSpace and everyone kind of accepts all the negativity as just how things work. Everything is run in a "gotcha" manner where no matter how well you do your job, they will find a fault and let you know. Praise isn't given aside from one-off emails that say "good job" (in that exact manner), but you will get an earful about how you messed something up. In fact, they have made it known that they do not care about employee morale to the point that a monthly "employee spotlight" that used to get sent out recognizing employees who have done well over the month was shut down because they didn't want any customers or competing businesses finding out that the people who work there are really good at their job as it might result in them trying to steal them. The solution was to shut that down instead of making NacSpace a place that people wouldn't want to leave. That's the mindset they have. You might get yelled at, told you don't know what you're doing, threatened with having another IT company come in and do your job as motivation? to get you to figure it out a difficult problem. You may attempt to meet with management about something but they're usually out of the office either doing PC tech work or off on store trips. You will be given very little information to do your job well but will be asked for updates frequently. Concerns will be met with defensive pushbacks or silence, just depends on the day. And they play favorites to the max. You're either one of their favorites or you don't exist and I'm not sure which is better. They do not care about making their employee's lives better; they only care about saving their own jobs and maintaining status quo, no matter how toxic it may be. And HR 100% has management's back on how poorly things are run, so there really is no recourse on making things better. People who have tried meeting with management with solutions and ways the room could be run better have been reported to HR as "problems" and have had their jobs threatened. The sales process is a mess as well, but that boils down to leadership. Expect last-minute jobs, every customer request being an emergency, mishandled quotes, inventory not being available, customers unaware of jobs your sent to, etc. It's just a mess. Different roles are delegated out to different people in the process of a project or job, but despite this, you will be told to just "get it done" and ignore chain of command or job roles. This results in scattershot jobs where nobody knows what's going on. And finally, pay is low-to-medium. You will be nickeled and dimed when it comes to reviews and you will be told what you're paid is "good for the area". Turns out, it really isn't, especially considering the sheer number of customers each team has to handle and the differing hardware/software that has to be mastered. They will pay you as low as you'll possibly accept and make you feel bad for wanting more, so keep that in mind. You can fight your way into better pay, but that just puts a target on your back, so good luck.

1.0
7 July 2021
Recommend
CEO approval
Business outlook

Pros

Nacspace will compensate their employees for IT training costs upon successful completion of various certification programs.

Cons

As a preface to my narrative, I have 15 years of experience in the IT field. I have worked on and have a cursory knowledge of everything from long haul terrestrial and satellite communications to pc repair. I am not an expert in any particular subject, but have a general knowledge of several aspects of the IT industry. After I sat down at my desk on day one, not one or two people, but almost EVERYONE that I spoke to told me, in one way or another, “Watch out for the boss." I presumed that was just everyone venting as it is a common workplace theme in most office settings to fear the “Big Bad Bossman”. After two weeks of working at NacSpace, I hadn't seen the CEO once. Finally, Monday of week three, I spotted him while he was walking through the work area. I said, "Hello sir" to which he didn't reply. He looked at me and kept walking. There were several unfavorable encounters that I had witnessed between not only myself, but many others in the organization and the CEO afterward. When presented with an idea from one of his employees, the CEO would disregard it off-hand. Later in the week/month he would ask in an email why a certain procedure or protocol isn't being followed or why tasks aren't being performed. When told that the idea had been brought up before, he would either claim no knowledge or simply not reply to the message. To generalize the CEOs behavior, it is very demeaning and dismissive. He demands others be quiet when he is speaking, even if they aren't addressing him, but not afford the same considerations to anyone else and constantly interrupts others to talk over them. I understand that he is in charge, but he demands respect while showing none for his employees. When describing his work practices, I unfortunately haven't seen many of them, but the ones I did observe, did not instill me with a lot of confidence. When discussing projects, he would rarely convey his specific desires for the project and give generalized “goals” to meet, leaving his employees with no direction distinct enough to provide a suitable result. When asked for clarification on what he meant he would often retort with phrases akin to, "Just get it done" or "I don't have time to tell you how to do your job." Later, when presented with the results of the completed task, he'd inform the team that it was insufficient and that they should have done "X", "Y", & "Z" to get the results he desired. As a veteran, I have had my fair share of good and bad supervisors/bosses. While I was an NCO, I had the responsibility of leading a team of junior enlisted in the performance of their duties. I have never been shown, nor have I exhibited, the level of disrespect that I received while working at NacSpace. I didn't file any complaints while employed due to fear of reprisal. I truly believe this is the reason no one else would ever say a word about the poor treatment while working there also. I was fired, without any formal reprimand or prior notice of poor performance and unfortunately, I cannot divulge the intricate details around my firing due to possible compromise of Nacspace client's information. Simply put, I made a mistake that led to a delayed backup for Client A, and sent an email detailing a practice that is an industry standard for ANY organization, which led to Client B demanding answers from the CEO. I accepted responsibility for the backup issue and apologized to the customer and CEO for the oversight. I never got a chance to justify the need for the change for Client B. I was simply fired the next day. My supervisor told me it was because the CEO said I had "pissed-off our customers" and “become a liability”. I understand that I was at fault for Client A, but it is my professional opinion that I performed my duties as assigned and as anyone should for Client B and that no error was made.

avatar
NacSpace Response
3y
I want to thank you for taking the time to give us your feedback. I am really sorry that your experience did not match our intention of being the best place you the ever worked. We are taking your feedback and addressing all the places we missed in delivering a great experience for you…. Thanks also for your advice. If you would like to share more about your experiences please contact HR so that we can set up a time to talk.
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Glassdoor has 22 NacSpace reviews submitted anonymously by NacSpace employees. Read employee reviews and ratings on Glassdoor to decide if NacSpace is right for you.