Nothing improves because nobody is ever held responsible for anything
Pros
The team itself had good people trapped in a system that refused to hold anyone accountable.
Cons
- I spent more than a year documenting the exact same errors in deliverables, and absolutely nothing changed. - No follow up, no discussions about why it kept happening, just silence and empty promises about "doing better next time" that never led to any real improvement. - The same vendors kept submitting the same poor work because there were no consequences, which meant there was no reason for anyone to improve. - I would escalate issues only to see them acknowledged and then immediately forgotten, as if they disappeared into a black hole. - Problems that should have been resolved once kept returning every sprint, wasting time and creating even more issues down the line. - The entire process is broken because mistakes come with no accountability, so the same failures just keep repeating.