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National Merchants Association

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National Merchants Association Reviews

2.8

39% would recommend to a friend

(110 total reviews)

Heather Altepeter

36% approve of CEO

39% positive business outlook

National Merchants Association has an employee rating of 2.8 out of 5 stars, based on 110 company reviews on Glassdoor which indicates that most employees have an average working experience there. The National Merchants Association employee rating is 25% below average for employers within the Finance industry (3.7 stars).

Reviews by job title

110 reviews
1.0
18 Feb 2017

Not what it seems.

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The Company: National Merchants Association middle-mans credit card transactions for a shady underground network of online sugar pill sellers. They experienced a boom of growth from this niche market in early 2015 and, in two years, grew from ~15 to ~200 employees. They are now trying to figure out how to turn a massive pile of money into a "real" Merchant Services company before the High Risk Nutra gold mine dries up. Pros: 1. Free coffee robot. 2. They will hire anyone. 3. The office is clean and modern. 4. 84% of the employees are genuinely awesome people.

Cons

The owners are inexperienced. There is little to no structure as far as processes and procedures. The executives have large egos and perpetuate a divide between themselves and the lower employees. The long-term goals and projections of the company are wildly over-optimistic. Major Cons: 1. No job security. Almost 50% of the employees hired in 2016 were gone at the end of 2016. 2. Poor leadership. There is a general lack of direction, training, and overall mentor-ship. 3. Poor Pay. Low pay in the majority of positions below Executive level. Pay scales are not based on any research or industry trends, they are set at the whim of an Executive. 4. The "Throw at wall, see what sticks" strategy. They put little to no research or preparation into many of their initiatives. Often the solution to their problems is to throw more money at them. Minor Cons: 1. "Open, collaborative office" = Tiny, wall-less cubicles and non-stop interruptions. 2. 30 parking spots.. 200 employees. 3. Steep learning curve of niche industry information you will never use again. I would strongly recommend not working here unless.. - You currently have no job, no prospects, and desperately need income. - You work in fast food, retail, or other low paying no-future job. Do not UNDER ANY CIRCUMSTANCE leave a stable job to come here in search of a better opportunity.

1.0
3 May 2017
Recommend
CEO approval
Business outlook

Pros

Coffee,new office,cool co-workers,elevator. Thats it, not much going for this place.

Cons

Married upper management who are fiends with the CEO and her boy toy hit on lower level employees and walk around the office distracting everyone because they can't stand sitting at the tiny crappy desk cubicles. CEO is more interested in looking cool in her new ranch pictures for her new endeavor then appreciating the hard working lower level employees. CEO talks bad about all the employees, just depends who is around on who she bashes on. CEO has multiple family members who work for the company but they really don't work they are just on the Payroll, she must be a current President supporter.

2.0
8 Nov 2017
Recommend
CEO approval
Business outlook

Pros

There are a few pros about working for NMA. But- just like in any job, you do your job well and you get paid well. That may be an expectation more than a "pro"

Cons

If the CEO made the smart decision to get rid of her longtime friend, the company moral would change dramatically. He does nothing, and get's paid well. He is in a "management" position and does not manage anything but his own ego. He makes jokes about how he really doesn't know much about the industry and so much more

Viewing 1 - 3 of 110 Reviews

Glassdoor has 110 National Merchants Association reviews submitted anonymously by National Merchants Association employees. Read employee reviews and ratings on Glassdoor to decide if National Merchants Association is right for you.