Does Navia Benefit Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Navia Benefit Solutions employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Navia Benefit Solutions. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Navia Benefit Solutions?

71% of Navia Benefit Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Navia Benefit Solutions 3.7 out of 5 for work life balance, 3.8 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Navia Benefit Solutions?

Customer Service Representative (15) , Customer Service Representative (CSR) (7) , Account Associate (6) , Manager (4) , Account Manager (3) , Accounting Assistant (3) , CDH Account Manager (2) , COBRA Account Associate (2) , Client Service Representative (2) , Customer Service Manager (2) , Customer Service Team Manager (2) , Software Engineer (2) , Team Lead (2)

What are the pros of working at Navia Benefit Solutions according to real employee reviews?

"Great people that I have been connecting with!" ((in 11 reviews)); "Growing company and a great culture." ((in 8 reviews)); "time hours, good benefits, lots of awesome perks, good coworkers." ((in 7 reviews)); "Great work/life balance." ((in 7 reviews)); "The benefits are great and the company loves to promote." ((in 7 reviews))

What are the cons of working at Navia Benefit Solutions according to real employee reviews?

"Bad management to work with" ((in 7 reviews)); "Low pay." ((in 5 reviews)); "Cutting already ridiculously small bonuses into quarterly chunks and making it hard to get them with the current work situation." ((in 3 reviews)); "Get ready to climb up the corporate ladder by giving gifts to the upper management and a lot of name blaming." ((in 3 reviews)); "Lets not forget to mention the extreme favoritism." ((in 3 reviews))

What are employees saying about Navia Benefit Solutions redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Navia Benefit Solutions redundancy and their outlook for job security at Navia Benefit Solutions in 2026.

Navia Benefit Solutions Reviews

3.9

71% would recommend to a friend

(107 total reviews)

69% positive business outlook

Ratings by category

4.1

Diversity and inclusion

3.8

Culture and values

3.8

Career opportunities

3.7

Work/Life balance

3.6

Compensation and benefits

3.5

Senior management

Navia Benefit Solutions has an employee rating of 3.9 out of 5 stars, based on 107 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Navia Benefit Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

107 reviews

2.0

5 Aug 2021

Could be great

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Most of the people who work here are truly amazing, kind, hardworking, and supportive, and simply just great to work with. There can be opportunities for growth depending on your supervisor.

Cons

Pay is comically low for anyone below senior management, especially considering the stress of the job. The "busy season" hours (50-60+ hrs/week) once advertised as 3 months out of the year is now standard year-round. Consistently understaffed in all departments besides Sales, to the point where most employees experience extreme burnout and quit suddenly. Poor decision making by senior management addressing immediate problems or wants of select individuals, not lingering systemic issues or long-term needs. Overpromises and underdelivers on salary and work-life balance.

1.0

24 July 2023

These reviews are Fake, all on the same date

Customer service representative (csr)

Recommend

CEO approval

Business outlook

Pros

The break room is clean. Diverse employees

Cons

This company is so terrible but will go out of the way to get fake reviews posted. If u notice all the good reviews are mass posted on the same dates. This company does not care about its employees, it has HIGH TURNOVER for a reason

1.0

1 June 2021

Less of a Culture, and more of a Cult of middlemen

Cobra account associate

Recommend

CEO approval

Business outlook

Pros

Coworkers were friendly. I met people that I still am friends with. Decent dental insurance You get to learn how to utilize COBRA so that you can use it after you leave and are better off.

Cons

Most people will get overworked when doing this job. They may claim to be interested in a work life balance when they hire you, but trust me, there is no balance. Navia will penalize anyone for being late, and likes to require you to do mandatory overtime. I worked 55 hours a week consistently, and thats not even talking about their busy season. during that period its more like 60-70 hours a week. You being payed more will always be in the distance, as the investors that control the company have stringent control on how much you get payed, and executives either use this to not pay you, or make it difficult for you to discuss your pay. You start to realize that executives, or any leadership within the company are just middlemen that answer to the investment company behind them. Health insurance is pretty bad, specifically for people with asthma. They exploit people through their desire to simply belong. They like to call this culture! They will reward you with gifts from ali baba! They will get you cheap food! They will never give you a raise though! All the executives are childhood friends. The nepotism here is something that they, and the investors behind the company like to call a family environment. A family where they benefit, and you don't every time. While they talk about things like "inclusion" or "diversity" while I was working there to make people feel nice, there was no BIPOC on their engineering team, and save for one childhood friend, there was a lack of diversity among the executives as well.

Navia Benefit Solutions Response

4y

Thank you for your post. We are so sorry that this was your experience with our company. Losing anyone from our team hurts and hearing your struggles make this post particularly difficult to process. We understand that our COBRA department has been working exceptionally hard these past few months. The recently passed legislative policies in response to the pandemic have directly impacted our industry. We have had to redesign our processes to support the policy changes. Initially, we struggled with these adjustments, and this did result in increased workloads for our staff. We are sorry for the stress that this has caused you. Also, we apologize for any gifts/food we provided that came off as insincere. We were simply trying to provide some positivity in a particularly stressful time. In recent weeks, we have adjusted our processes and added more resources to support the new changes in policy and we hope to offer a more balanced approach moving forward. We know this does not change your experience, but perhaps it can provide some insights as to the reason behind the increased hours/stress during your time. We are sorry for your unfortunate experience working with us and wish you the best of luck in your next endeavor.

Viewing 1 - 3 of 107 Reviews

Jobs at Navia Benefit Solutions

Warehouse Operator – Bonded Freight