Does Navy Federal Credit Union pay their employees well?

According to anonymously submitted Glassdoor reviews, Navy Federal Credit Union employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Navy Federal Credit Union. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Navy Federal Credit Union?

62% of Navy Federal Credit Union employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Navy Federal Credit Union 3.3 out of 5 for work life balance, 3.6 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Navy Federal Credit Union?

Member Service Representative (498) , MSR II (136) , Member Service Representative II (88) , Mortgage Loan Processor (74) , Mortgage Loan Officer (66) , MSR III (59) , Member Service Representative III (53) , Customer Service Representative (44) , Intern (40) , MSR I (40) , Msr (39) , Assistant Manager (36) , MSR III (31) , Analyst (28) , Business Analyst (27)

What are employees saying about Navy Federal Credit Union redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Navy Federal Credit Union redundancy and their outlook for job security at Navy Federal Credit Union in 2026.

Navy Federal Credit Union Reviews

3.6

62% would recommend to a friend

(3,176 total reviews)

Dietrich Kuhlmann

62% approve of CEO

60% positive business outlook

Navy Federal Credit Union has an employee rating of 3.6 out of 5 stars, based on 3,176 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Navy Federal Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

3K reviews

4.0

4 July 2026

Good starter job with great culture but limited advancement

Member service representative

Recommend

CEO approval

Business outlook

Pros

Decent Pay, good starter job for a financial career Awesome cultural from management, respectful and easy to work with

Cons

Systems a little outdated, though effort to improve technology is evident Busy location, not enough space for volume Career advancement is limited by campus locations on the East and West Coast

4.0

2 July 2026

Extensive training but a cutthroat atmosphere

Member service representative

Recommend

CEO approval

Business outlook

Pros

Training is extensive and ongoing.

Cons

Hours and a tad cut throat atmosphere.

Navy Federal Credit Union Response

1d

We are happy to have had you as part of the Navy Federal family! Thank you for the review.

5.0

1 July 2026

Strong pay/benefits but networking is crucial for advancement

Manager, enterprise data analytics

Recommend

CEO approval

Business outlook

Pros

Great work-life balance. Great benefits- 7% 401K match, 3% pension, $1K HSA match. 4 weeks vacation and 2 weeks sick leave. Discounted rate on mortgage or auto loan. Company really values tenure and employee retention. Hybrid schedule with 3 times a week for people leaders, 2 times a week for individual contributors.

Cons

Ver relationship-based. If you can't network, you likely won't have much upward mobility. Can be bureaucratic depending on your leadership.

Navy Federal Credit Union Response

1d

Thank you for taking the time to write a review. We are glad to hear you have had such a great experience!

Viewing 1 - 3 of 3,176 Reviews

Jobs at Navy Federal Credit Union

Member Service Representative (Full-Time) - Humble

Member Service Representative (Full-Time) - Pembroke

Member Service Representative (Full-Time) - Hanbury Village

Member Service Representative (Full-Time) - Long Beach

Member Service Representative (Full-Time) - Woodbridge