New Century Health Reviews

As with any call center, the hours are non-negotiable. The work is difficult but does provide a skillset that is transferable within the company. The biggest con includes the training program: super disorganized, and upper management needs to work on their implementation schedules. Client Service Coordinators get swamped by unexpected job loads because things constantly change with follow-up or training only being considered AFTER the implementation has been brought on board.

Very cliquish organization, making it hard for outsiders to fit in. Very badly managed growth means systems and processes can't keep up, and because the organization can't meet the demands of the growth, finances are impacted and they end up laying off people. It doesn't even make sense. This organization has already had two large lay offs this year, so don't expect to be here long unless you're a part of the club or a minority or LGBTQ+. Bonuses are tied to outcomes that employees cannot meet because the systems, processes, personnel, etc. are woefully inadequate to meet the need. As a result, launch of needed tools and programs keeps getting pushed out more and more and more so that employees' hands are tied when it comes to producing the desired results. It's like being required to drive a car across the country in three days, but it's missing a tire and you have no ability to get a new one. Then you get penalized because you only made it a few feet. Promises are made over and over and not met, but no adjustments are made to performance expectations. I don't know how an organization that - on paper at least - has so much going for it can be managed so badly that they 1) struggle to make a profit and 2) have to keep laying off people?