Does NexGen Agency pay their employees well?

According to anonymously submitted Glassdoor reviews, NexGen Agency employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at NexGen Agency. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at NexGen Agency?

90% of NexGen Agency employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated NexGen Agency 4.4 out of 5 for work life balance, 4.5 for culture and values and 4.2 for career opportunities.

What are the top reviewed jobs at NexGen Agency?

Social Media Specialist (6) , Customer Service Representative (5) , Technical Support Representative (5) , Customer Service Representative (CSR) (3) , Customer Care Representative (2) , Marketing Coordinator (2) , Social Media Strategist (2) , Tech Support (2) , Tech Support Representative (2) , Techincial Support (2) , Technical Support (2) , Technical Support Specialist (2)

What are the pros of working at NexGen Agency according to real employee reviews?

"Understanding and accommodating management" ((in 5 reviews)); "Remote work, work from home" ((in 5 reviews)); "The supervisors and managers are always willing to help and work with you if you have other things outside of work to take care of." ((in 3 reviews)); "Great work life balance" ((in 3 reviews)); "Friendly staff" ((in 3 reviews))

What are the cons of working at NexGen Agency according to real employee reviews?

"The pay is low and does not reflect a living wage in many states." ((in 11 reviews))

NexGen Agency Reviews

4.4

90% would recommend to a friend

(63 total reviews)

80% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (63 reviews)

NexGen Agency has an employee rating of 4.4 out of 5 stars, based on 63 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The NexGen Agency employee rating is 23% above average for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

63 reviews

4.0

13 Feb 2026

Enjoyed my stay at Nexgen

Marketing coordinator

Recommend

CEO approval

Business outlook

Pros

- Work life balance - Remote work, work from home - Annual get togethers - Bonuses, Increases Over all good stay

Cons

- Organizational structure can still improve better - The contract can be improved - Added work outside the company (Not a lot but should be in contract to avoid confusion and can be expected

1.0

27 Jan 2026

Stay away

Customer care representative

Recommend

CEO approval

Business outlook

Pros

The only pro is that it’s remote

Cons

There are no real incentives for agents Managers and supervisors don’t like to do any work Turns into a sales heavy job despite being advertised as customer care Micromanaged High turnover rate so you will be overworked The list goes on and on

5.0

18 Nov 2025

NexGen Agency employee review

Techincial support

Recommend

CEO approval

Business outlook

Pros

Flexibility to work remotely from home.

Cons

No cons really other than missing the social aspect of seeing co-workers in person.

Viewing 1 - 3 of 63 Reviews

NexGen Agency

NexGen Agency Reviews

Company ratings over time

Reviews by job title

Enjoyed my stay at Nexgen

Stay away

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