Extremely hostile work environment where bullying is not addressed. Management is extremely sad in how they handle situations and good employees are punished for poor management. Before the acquisition, AP Intego was a wonderful employee who cared for their employees. Next Agency is the worst employer that I have ever had. On top of that, they perform unethically and illegally. It is illegal to have customer service representatives discussing coverages with a business when that CSR is not licensed. I hope Guy actually sees this. Your company is going into the toilet and you really need to do an internal audit. If it is your policy to allow hostility and bullying in your work places, then that shows how much you do not care about your employees. I know several employees who wanted to retire from this company. However, the bullying and harassment becomes unbearable and it is the team leads that are the biggest contributors to the toxic work environment. The entire management team needs to be rebuilt and those who are toxic need to be let go immediately. I know there are several pending lawsuits for this company as well.